Pascal Voltz Email & Phone Number

Murarrie, Queensland, Au

Ch

Managing the legal entity with full P&L responsibility and part of the board of directors.

Ch

Bulimba, Queensland, Au

Brisbane, Qld, Us

Brisbane, Au

Gemcraft is part of the Wallace Bishop Group of companies, a national Australian retailer and manufacturer of watches and jewellery with over 50 stores, including five Hardy Brothers boutiques.ACHIEVEMENTS• Turnaround of results from Loss to Profit in less than 12 months• Creation and implementation of a new operating system which resulted in a significant reduction of costs while upgrading productivity and revenue• Average time for after sales services quotation from receipt to customer reduced from 2 working weeks to 3 working days• Reduction of 23% in raw material and spare parts consumption by implementing new repair processes and best practices• Significant reduction of customer complaints, resulting in zero complaint from June 2019 to end of Dec 2019• Introduction of service standards to upgrade safety, productivity, quality and customer service, securing new accounts with some of the most prestigious and leading Jewellery and Swiss watch companies in the world• New training program introduced and deployed throughout the services and retail networkRESPONSIBILITIES• Profit and loss of Gemcraft Australia Pty Ltd• Management of the supply chain and digital systems for the Group• Management and development of the team including management direct reports• Operational and service efficiency to support internal and external customers• Development of systems and team skills to ensure best practice• Product design and development (using 3D printing), production and quality control• Deployment of product knowledge, skills training and sales support tools throughout the Group• Contribution to the strategic development of the Group

Rome, It

Bvlgari, a subsidiary of the LVMH Group, is a leading global luxury brand distributed through an international network of stores with production based in Switzerland and Italy. Products include jewellery, watches, leather goods, fragrances, hotel & resorts.ACHIEVEMENTS• Finalisation of a successfully implementation to more than 920 points of sales• Deployed in all sale channels including ownership stores, retailers, wholesalers, e-commerce, cruises• 3 full time headcount worked on this project and the entire implementation took less than 12 months • The concept was replicated for the other business units of the companyBusiness project management of the Digital Warranty Card implementation in all sales channels to more than 920 points of sales worldwide. Selling the Retail Digital Warranty concept and process to the Store Managers and retails teams globally and ensuring a smooth roll-out.

Rome, It

ACHIEVEMENTS• Project management of the Digital Warranty Card for the watch business unit coordinating resources and suppliers• Project management of the In-Store Reference training for more than 200 points of sale and gave a result at 98% in worldwide mystery shopping.• Definition and implementation of a new pricing structure for all watch accessories resulting in a 40% increase of revenue in less than 12 months• Project management of the new B-strap online platform which allows the retail network to offer on the spot the right watch strap or bracelet as well as the availability and the price in local currency.Responsible for After Sales Services business development for all markets.Coaching and development of sales teams.Improving the sales consultations worldwide by coaching through specialised training and mystery shopping to improve global standards and measure the competencies of the sales staff in terms of skills and knowledge.Ensure monitoring, analyzing as well as bench marking performance and efficiency trends to support markets in development of their local after sales service in all product categories.Developed and delivered to the front line, to the worldwide sales staff, the After Sales Services approach by giving relevant training including selling ceremony. Understanding the sales process and customer service delivery of the retail business was critical.Participated in new product launches and sales events.Ensure quality and on-time availability of prices in after sales service systems for all product categories.Promote and develop Watch Accessories Business to markets through all needed marketing initiatives. Project manager for the Digital Warranty Card implementation in more than 920 points of sale on a worldwide point of view.

Rome, It

ACHIEVEMENTS• Implementation of a structured, clear and understandable development plan for watchmaker and polisher in order to retain them and attract some new talents.• Partnership with the Wostep foundation which is a worldwide recognised Swiss watchmaking school. We brought to market a new polisher training program which is recognised all around the world. • Creation of a shared platform for all new product launches which significantly improved the communication between several departments and reduced time spent in meetings by 80%. Worked closely with sales and training department to fully support the sales business.Structure and organize the activities of the Watches After Sales Service, providing the network with all elements (equipment, technical information & data, training etc…) to ensure service satisfaction of the network.Support the optimization of the After-Sales Service network, through workshop certification and periodic audit visits in all geographical areas.Cooperate with the Quality Insurance department during the Product Development process to identify technical aspects regarding After Sales Service and to anticipate possible production issues.

Lausen, Bl, Ch

Ronda AG, a Swiss company and leader in developing and manufacturing high volume of watch movements & OEM.ACHIEVEMENTS• Technology transfers to Asia including organisation of training courses for new employees• Implementation of a digital approach in development and engineering, eliminating paper and reducing the headcount• Development of a new concept of machines for fast and reliable production• Project management in mobile phone technology field (Motorola USA). Managed the entire life cycle of the project and was also in charge of the implementation in Asia (Thailand) of production lines (80 people) including employees’ training• Engineering and manufacturing of a new specific watch movement (including decoration) for Patek Philippe, still in their active collectionResponsible for development of new watch movements as well as improvement of the current ones.Responsible of our machines development, design using CAD programs (Inventor 3D) for mechanical developments and the related milling tools, to be able to produce our products. Approximately 27 million movements produced a year.Responsible for the productivity improvement.Close work with the production and quality departments.More than 5 years of experience in national and international project management (PM). - Technology transfers to Asia including organisation of training courses for new employees. Total costs about $8 million AUD. - Project in mobile phone technology (Motorola USA). Manage the whole project and was also in charge of the implementation in Asia (Thailand) of production lines including employees’ trainings.- Development of a new specific watch movement (including decoration) for Patek Philippe, still in their active collection Directly in relation with clients to define their needs.Direct contact and responsible for premium portfolios of clients including: Cartier, Patek Philippe, Piaget, Chopard, Valfleurier…

Lausen, Bl, Ch

ACHIEVEMENTS• Project management for Chopard, Cartier and Piaget• Implementation of a more efficient way to follow up projects thanks to new technologyManage projects from the industrialisation up to the customer's release. Projects in watch movements, technology transfers and micro camera for mobile phone. Experience in using CAD programs (Inventor 3D) for mechanical developments. Experience in using MS- projects for planning and delivery schedules.

JRG Gunzenhauser AG acquired by Georg Fisher is a manufacturer for globally distributed drinking water installation systems, dead space free fittings for domestic water installation of corrosion-resistant bronze, systems for thermal disinfection for building equipment and other relevant components.ACHIEVEMENTS• All my apprentices passed with great success their exams. One of them was the best in the country• Accuracy and return rate of the tools and products I produced at less than 0.5%RESPONSIBILITIES• Develop on CAD system, and produce on CNC 5 axis machines new tools for the production lines, moulds for the foundry department as well as support tools for the quality department• Prototyping of new products according to the engineering office’s needs• Educate and train mechanic apprentices x15

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree In Engineering, Project Management

Diploma, Business & Team Management

Diploma, Electrical And Mechanical Engineering