Pascal Weber Email & Phone Number

Luxembourg

Luxembourg

OSS / BSS Responsibilities & Qualifications Solution Design: Designing the architecture of the OSS/BSS solution, taking into account the technical requirements, business objectives, and constraints.Technology Selection: Selecting the appropriate technology to support the OSS/BSS solution, based on factors such as performance, scalability, reliability, and cost.Integration: Ensuring that the OSS and BSS systems integrate seamlessly, and that data is exchanged between the two systems in a timely and accurate manner.Requirements Gathering: Working closely with the business to understand their requirements and translate those into technical requirements.Stakeholder Management: Managing relationships with stakeholders, including customers, vendors, and internal teams, to ensure that the solution meets their needs and expectations.Solution Delivery: Leading the delivery of the OSS/BSS solution, working closely with development, testing, and operations teams to ensure that the solution is delivered on time, within budget, and to a high standard of quality.Risk Management: Identifying and managing risks associated with the OSS/BSS solution, and ensuring that contingency plans are in place to minimize the impact of any risks.Ongoing Support: Providing ongoing support for the OSS/BSS solution, and ensuring that any issues or problems are addressed in a timely manner.Continuous Improvement: Continuously reviewing and improving the OSS/BSS solution to ensure that it remains fit for purpose and meets the changing needs of the business. Meet with managed services staff daily to understand key issues with how they operate today and identify opportunities for improvement in their operations and technology landscape.Understand and articulate customer needs, leverage internal knowledge and expertise, and prioritize requests to ensure we can deliver exceptional service to our customers.Lead from front in solving problems

BSS Business processes - Provisioning, Ordering, resource management, Billing, MNP, etc ...Service Operation - Service DeskDriver processes associated with the production (capacity planning, requests, Incidents, Problems, ...)Managing IT techniciansProviding support services and troubleshooting any problems that arise with the system (stuck orders, provisioning issue, Invoicing, CRM related)Preparing, delivering and maintaining support documentationIdentifying, analyzing and resolving integration related issues in Production and Test environmentsParticipating in system integration testing campaignsParticipating in design review, code review and writing documentationDesigning test cases, performing testing, registering defects and follow-up reported issues until resolutionFixing the defects found during testing phases (Data issues/fixes)Preparing Knowledge Transfer and training sessions Service DesignServie Transitionsupport activities of defining lifecycles and statuses for resource of type MSISDN, IMSI, IPv4, package type definition, resource package attributes, resource package lifecycle including transitions between resources statesCoding

BSS Business processes - Provisioning, Ordering, resource management, Billing, MNP, etc ...Service Operation - Service DeskDriver processes associated with the production (capacity planning, requests, Incidents, Problems, ...)Managing IT techniciansProviding support services and troubleshooting any problems that arise with the system (stuck orders, provisioning issue, Invoicing, CRM related)Preparing, delivering and maintaining support documentationIdentifying, analyzing and resolving integration related issues in Production and Test environmentsParticipating in system integration testing campaignsParticipating in design review, code review and writing documentationDesigning test cases, performing testing, registering defects and follow-up reported issues until resolutionFixing the defects found during testing phases (Data issues/fixes)Preparing Knowledge Transfer and training sessions Service DesignServie Transitionsupport activities of defining lifecycles and statuses for resource of type MSISDN, IMSI, IPv4, package type definition, resource package attributes, resource package lifecycle including transitions between resources statesCoding

BSS Business processes - Provisioning, Ordering, resource management, Billing, MNP, etc ...Service Operation - Service DeskDriver processes associated with the production (capacity planning, requests, Incidents, Problems, ...)Managing IT techniciansProviding support services and troubleshooting any problems that arise with the system (stuck orders, provisioning issue, Invoicing, CRM related)Preparing, delivering and maintaining support documentationIdentifying, analysing and resolving integration related issues in Production and Test environmentsParticipating in system integration testing campaignsParticipating in design review, code review and writing documentationDesigning test cases, performing testing, registering defects and follow-up reported issues until resolutionFixing the defects found during testing phases (Data issues/fixes)Preparing Knowledge Transfer and training sessions Service DesignService Transitionsupport activities of defining lifecycles and statuses for resource of type MSISDN, IMSI, IPv4, package type definition, resource package attributes, resource package lifecycle including transitions between resources statesCoding