Pascal Cayer
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Pascal Cayer Email & Phone Number

Applying the best ITVM practices and tools in IT governance, ServiceNow, Sharepoint, Confluence, Jira, ITIL 4 at Desjardins
Location: Sherbrooke, Quebec, Canada 12 work roles 3 schools
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Role
Applying the best ITVM practices and tools in IT governance, ServiceNow, Sharepoint, Confluence, Jira, ITIL 4
Location
Sherbrooke, Quebec, Canada
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Who is Pascal Cayer? Overview

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Pascal Cayer is listed as Applying the best ITVM practices and tools in IT governance, ServiceNow, Sharepoint, Confluence, Jira, ITIL 4 at Desjardins, a company with 22515 employees, based in Sherbrooke, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Pascal Cayer.

Pascal Cayer previously worked as Vendor Management Analyst - Management tools specialist (ServiceNow, Confluence, Sharepoint, Ivalua) at Desjardins and Advisor - Vendor performance management at Desjardins. Pascal Cayer holds Certificats, Business Administration And Management, General from Hec Montréal.

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Desjardins

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About Pascal Cayer

Bilingual FR / EN - ITIL 4 - CliftonStrengths: Adaptability | Input | Responsability | Inclusion | Creative Process

Listed skills include Consulting, Satisfaction Du Client, Training, Business Process, and 22 others.

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Pascal Cayer's current company

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Desjardins
Desjardins
Applying the best ITVM practices and tools in IT governance, ServiceNow, Sharepoint, Confluence, Jira, ITIL 4
levis, quebec, canada
Website
Employees
22515
AeroLeads page
12 roles

Pascal Cayer work experience

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Vendor Management Analyst - Management Tools Specialist (Servicenow, Confluence, Sharepoint, Ivalua)

Current

Montréal, Québec, Canada

- SME ServiceNow - VM module (Supplier Management) - Actively participates in the implementation of ITSM and ITAM modules- Researches and analyzes best practices in data management and management tools- Follows the evolution of the Practical Supplier Management for the application of market best practices (COBIT, ITIL, Gartner ITVM, etc.)- Implements.

Nov 2022 - Present

Advisor - Vendor Performance Management

Current

Sherbrooke, Quebec, Canada

- Maintain and enhance business partnership with IT suppliers.- Monitor contractual agreements (service levels, communication, data exchange, security)- Act as a specialist with the organization's units and various stakeholders in relation to his area of expertise.- Contribute to the establishment, development and optimization of supplier governance.

Nov 2020 - Present

Content Management Coordinator

David Murphy And Cie

Magog, Quebec, Canada

- Project management and commissioning of the data management application - Pairing of non-standardized data - Data integrity validations - Structuring data files for import / export - Q&A and Integration of updates to our application - Investigating questions regarding the identification of works and royalty claims - Cross-analyzes between different data.

Jul 2020 - Nov 2020

Covid-19 Dad-At-Home

Family First

Sherbrooke, Quebec, Canada

- Cooking for the kids- Mandala coloring Expert- Soccer dad- Base camp with sheets and cushions specialist- Outdoor sport Analyst- Gardening with junior assistants- Building a playset to keep the kids busy- Good manners teacher- Nap time Sergeant- Bed time story voice acting

Jan 2020 - Jul 2020

Spécialiste Du Succès Client Bilingue

Markham, Ontario, Canada

- Collaborates and coordinates with other team members (eg. sales, client support) toensure seamless client experience.- Facilitates webinars attended by dealer(s) so that they understand how to configure Dealer-FXsoftware solutions to fit their requirements in both English and French- Assists clients in setting up software solutions in a way that will fit.

Oct 2017 - Jan 2020

Virtual Implementation Consultant

Home

-Ensure the effective and efficient deployment of the ERP /DMS CDK DRIVE - Parts and Service systems remotely-Work with the installation team, analyse existing systems, interface requirements, business processes and operational needs and advise customers on product and customisations.-Manage projects of short to medium term (30 days to 12 months)

Jul 2013 - Feb 2017

Training And Implementation Specialist

Canada

-Conduct analysis of each clients business requirements and setup the ERP / DMS CDK Drive according to the clients requirements. -Provide business consulting regarding processes, etc. -Conduct training and hand-holding of staff during implementation phase. -Keep up to date with new functionality and partner with business managers and development team to.

Mar 2010 - Aug 2013

Analyste Applicatif Et Service Technique Interne

Montreal

- Assisted internal users on daily routines or software problems, keeping tools upand running or providing training and support.- Provided complete support for applications and network issues, ensuring highestlevel of accessibility by monitoring network and tools related to insurance world.- Updated and maintained internal processes and documentation.

Jun 2009 - Mar 2010

Superviseur / Division Transport De Valeurs

Région De Montréal, Canada

-S'assurer du bon déroulement des livraisons et des cueillettes chez les clients par les agents-Aviser les équipes sur la route de tout changement-Organiser et réorganiser les routes au besoin selon les urgences ou la sécurité-Rapporter tout incident routier ou de sécurité pouvant nuire à la sécurité des agents et de la marchandise.

Sep 2008 - Jun 2009

Consultant En Ti : Desjardins - Guichets Automatiques

Cgi

Région De Montréal, Canada

-Assurer le bon fonctionnement et la bonne communication des systèmes clients (Guichets)-Donner le support et la formation des conseillers et conseillères (Utilisation et entretien des guichets)-Former et soutenir les agents internes(CGI) sur les modèles de guichets Diebold, Wincor Nixdorf...-Mettre à jour la documentation de formation et de soutien

Jun 2005 - Aug 2008

Technicien En Informatique Et Gestion De Réseaux

Services Micro-Bureautique

Saint-Léonard-de-Portneuf

-Monter, préparer les ordinateurs des clients-Réparer, corriger les problèmes logiciels et matériels des ordinateurs clients-Visiter les sites des clients pour maintenir et mettre à jour les réseaux et équipements-installer, livrer et former les clients sur leurs nouveaux équipements.

Jul 2000 - Jul 2004

Service À La Clientèle / Point De Vente / Inventaire // Acomba - Fortune 1000

Québec, Canada

-Répondre aux appels des clients-Documenter les appels et requêtes dans le logiciels de suivi-Tester et supporter les applications de gestions d'inventaire ainsi que les équipements de réseaux et imprimantes

Mar 2000 - Jul 2002
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3 education records

Pascal Cayer education

Certificats, Business Administration And Management, General

Tecnologies De L'Information:Gestion De Réseau

Cégep Limoilou

Activities and Societies: .

Aec, Adminstration Et Gestion De Reseau

Institut D'Informatique Du Quebec

Activities and Societies: .

FAQ

Frequently asked questions about Pascal Cayer

Quick answers generated from the profile data available on this page.

What company does Pascal Cayer work for?

Pascal Cayer works for Desjardins.

What is Pascal Cayer's role at Desjardins?

Pascal Cayer is listed as Applying the best ITVM practices and tools in IT governance, ServiceNow, Sharepoint, Confluence, Jira, ITIL 4 at Desjardins.

Where is Pascal Cayer based?

Pascal Cayer is based in Sherbrooke, Quebec, Canada while working with Desjardins.

What companies has Pascal Cayer worked for?

Pascal Cayer has worked for Desjardins, David Murphy And Cie, Family First, Dealer-Fx Group, Inc, and Cdk Global.

Who are Pascal Cayer's colleagues at Desjardins?

Pascal Cayer's colleagues at Desjardins include Eden Laroche, Dominic Desmarais, Traci Langill, Marissa Teteris, C.I.P., and Julie Dussault , Cpa, Ca.

How can I contact Pascal Cayer?

You can use AeroLeads to view verified contact signals for Pascal Cayer at Desjardins, including work email, phone, and LinkedIn data when available.

What schools did Pascal Cayer attend?

Pascal Cayer holds Certificats, Business Administration And Management, General from Hec Montréal.

What skills is Pascal Cayer known for?

Pascal Cayer is listed with skills including Consulting, Satisfaction Du Client, Training, Business Process, Management, Salesforce.Com, Sharepoint, and Networking.

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