Pascal Clénet Email & Phone Number

Paris Area, France

Paris Area, France

Leading multiple Routing, Interconnect and Content Settlement business consultancy projects (Trading, Routing, Billing Interconnect and Partner Content Settlement) in EMEA region (France, Algeria, Morocco, Tunisia, South Africa, Bahrain, UAE, Oman, Czech Republic, Belgium, Italy, United Kingdom...)- Analyzing, evaluating client requirement, making proposal and implementing solution satisfying customer strategic goals.- Acting as Subject matter expert in Trading and Routing solutions (Presales activities, Consultancy, Training...).- Acting as Subject matter expert in Partner Content Settlement and Enhanced Rating solutions (Presales activities, Consultancy, Training...).

Leading multiple Routing, Interconnect and Content Settlement business consultancy projects (Trading, Routing, Billing Interconnect and Partner Content Settlement) in all EMEA region.

Multiples IT implementation projects for the VNO Services based on NGOSS Standards(eTOM, SID, TAM,TNA) and (for some) Open Source Software and SAAS.Main achievments:Service and Ressource Problem ManagementCustomer Self ManagementPerformance ManagementCustomer Billing Management and RepositoryOrder Handling

Multiples IT implementation projects for the VNO Services based on NGOSS Standards(eTOM, SID, TAM,TNA) and (for some) Open Source Software and SAAS.Main achievments: Service and Ressource Problem ManagementCustomer Self ManagementPerformance ManagementCustomer Billing Management and Repository Order Handling

· Design, creation and management of the IT,· Creation of a datawarehouse,· Workflow and process definition,· Specification and implementation multiple IT projects,· Software vendor partnership for customer reference, Main achievments: Complete creation of the IT,Intranet design and development, Development of an application suite for middle back office,

Responsible of the deployment of an outsourcing project for front and back office, including all BSS aspects : - Customer Information Management,- Order Management,- Inventory, - Customer Billing Management,-...Products and services definition,Quality control and reporting definition.

Responsibilities : - Direct Marketing management, - Marketing Analysis and Reporting definition,- Strategy proposals,- Depoyment of Customer Retention and Loyalty programs,- Implementation of temporary Call Centers.