Pascal Corvo Email & Phone Number

London, England, United Kingdom

Tech Expert • Being an advocate of the bank’s digital proposition and handling customers’ objections• Taking ownership of the branch digital performance by coaching colleagues and supporting customers with their queries regarding mobile and online banking• Leading by example in terms of mobile activations to make sure customers can do their banking in a manner that is convenient and suit their needs• Finding new and innovative ways to incentive and motivate the team to deliver their digital goals• Leading weekly performance call in the absence of the area’s digital manager• Using customer feedback to improve digital proposition and processes Personal Banker• Using data and customer interactions to uncover customers’ needs whilst delivering excellent customer service• Answering queries regarding customers’ accounts and financial products• Keeping my knowledge up to date regarding regulatory developments within the industry• Adhering to company policies to keep the bank and customers safe• Taking ownership of my knowledge and development to deliver the best possible service to our current and potential customers

Bromley, United Kingdom

Working in commercial banking. Helping businesses with a turnover of £2m+ with their financial needs.

London, United Kingdom

• Producing detailed and accurate written reports for the branch, based on the company KPIs• Managing the day to day operation of the restaurant• Providing an excellent level of customer service• Dealing with enquiries and complaints in a professional manner• Recruiting and providing training for staff• Ensuring that all company standards and policies are adhered to• Assisting the restaurant manager in promoting the venue, increasing sales and managing venue performance• Motivating the team, ensuring that targets are met and costs controlled• Responsible for managing stock and ordering supplies