Pascal Denis

Pascal Denis Email and Phone Number

Directeur des Marchés et ventes Service (Marque SupremeServ) @ KSB France
Gennevilliers, FR
Pascal Denis's Location
Gennevilliers, Île-de-France, France, France
Pascal Denis's Contact Details

Pascal Denis personal email

n/a
About Pascal Denis

30 years of various experiences in customer service, in managing projects, in leading people, in developing business, among them 16 in the Automotive industry :- 13 years in the Volvo group, among them 7 years in the Customer Service area- 3 years at Jaguar and Land Rover as Customer Service (After sales) Director for Europe- 3 years as Service Director for Carrier Transicold Trucks & Trailers for the Region EMEA & Russia - 14 months as Technical and Customer Service Director at FRAIKIN- Since November 2019, Head of Sales of Services for a manufacturer of industrial pumps and valvesCreative, autonomous, customer and business results oriented.Fluent in French, English and GermanActor in a theatre troop

Pascal Denis's Current Company Details
KSB France

Ksb France

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Directeur des Marchés et ventes Service (Marque SupremeServ)
Gennevilliers, FR
Website:
ksb.com/fr-fr
Employees:
599
Pascal Denis Work Experience Details
  • Ksb France
    Directeur Des Marchés Et Ventes Service (Marque Supremeserv)
    Ksb France
    Gennevilliers, Fr
    View
  • Ksb France
    Director, Sales And Market For Services (Supremeserv Brand)
    Ksb France Nov 2019 - Present
    Gennevilliers, Île-De-France, France
    Sales Director for Service (SupremeServ Brand) in charge of :• Increase sales of Parts and Service by animating Regional managers and local sales forces• Develop business in defining new added value proposal• Develop sales and propose new or extended Service contracts• Develop digital applications and promote associated services• Manage the network of agreed service partners (contract, audits, certification...)• Manage treatment of customer claims (Warranty)• Manage customer call center
    View
  • Fraikin
    Technical & Service Director
    Fraikin Aug 2018 - Oct 2019
    Colombes
    Director, Technical Operations and Customer Service for Fraikin France, member of executive committee, in charge of :• Management of 120 workshops for trucks repair and maintenance, responsible for repair costs, processes, EH&S…• Implementation of aftersales processes• Definition and implementation of a strategic project leading to improve drastically efficiency, performance and customer satisfaction• Management of the Customer service call centre to manage key accounts fleets as well as the 24/7 platform
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  • Carrier Transicold Trucks & Trailers
    After Sales And Service Director, Emea & Russia
    Carrier Transicold Trucks & Trailers Nov 2015 - Aug 2018
    Région De Paris , France
    In charge of Customer Service for EMEA & Russia for Carrier Transicold Trucks & Trailers. This include a mix of strategic and operational roles :• Spare parts and accessories business (P&L responsibility)• Spare parts logistics• Service contracts offer and management (P&L responsibility).• Network Development.• Customer support (24/7) operations.• Technical training and Documentation.• Business system development for the Service operations.• Technical Support to subsidiaries and distributors.
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  • Jaguar Land Rover
    Customer Service (After Sales) Director, Europe
    Jaguar Land Rover Feb 2013 - Nov 2015
    Frankfurt Am Main Area, Germany
    Responsible for European after-sales Operations for Jaguar and Land Rover brands :• Develop the Customer Service strategy and business plan, and implement within the European National Sales Companies and Importers• Manage P&L performance for the Parts and Accessories business in the European region. Develop plans with each market to ensure targets are achieved through marketing, retention, loyalty, and incentive programmes.• Continuously monitor overall Customer Satisfaction performance and develop improvement actions with the markets.Based in UK (HQ) between Feb. and Dec. 2013, based in Germany in 2014 and 2015
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  • Renault Trucks
    Director, Retail Nework Training (Sales And Technical)
    Renault Trucks Apr 2012 - Feb 2013
    Lyon Area, France
    Responsible for the training of the worldwide Renault Trucks dealer network :• Design and deploy all trainings for commercial crews, after sales personals and service technicians, for all dealers population (1400 sites, 21000 persons)• Own the Dealer Training Process and manage the Learning Management System• Key challenge : The training of the whole network to prepare the renewal of the complete Renault Trucks ranges (from Heavy to Light Duty)
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  • Volvo Group
    Purchasing Director, Vendor Engines
    Volvo Group Mar 2011 - Apr 2012
    Lyon Area, France
    Management of the overall relationship at Executive level with a major engine partner (Deutz), exclusive supplier of 4-8L engines to the Volvo groupManagement of the relation with internal customers (Trucks, buses, VCE, Penta) .Analyse of the performance from all sites and act on supplier relationship management and/or strategy update.
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  • Renault Trucks
    Director, Warranty, Supplier Recovery And Service Contracts
    Renault Trucks Feb 2005 - Mar 2011
    Lyon Area, France
    Responsible for worldwide Warranty management for Renault Trucks :• Define and deploy the warranty policyas well as the strategic objectives (business plan and operational plans).• Define and implement the tools and systems supporting the network / business.• Manage the Warranty operations by leading the division made of 40 persons and a large network (market companies and dealers) throughout the world.• Manage expenses and associated financial provision.• Lead negotiations with suppliers to recover expenses under their responsibility.• Manage warranty extension contracts and implement tools and processes for the Repair and Maintenance contracts
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  • Volvo Group
    Manager, Purchasing
    Volvo Group Oct 2003 - Feb 2005
    Lyon Area, France
    Responsible for the purchase of driveline components for Volvo Powertrain France representing a yearly spend of 180M€ :• Management of a team of 6 buyers • Negotiation with top management of main suppliers : ZF, Valeo…• Negotiation for the purchase of axles for the whole Volvo group, in the frame of the outsourcing of the plant.
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  • Renault Trucks
    Manager, Project Management Support
    Renault Trucks 1999 - 2003
    Région De Lyon , France
    Responsible, for the Lyon site, of all Renault Trucks projects :• The project schedules and the delivery to date of the P.D. deliverables.• The control of engineering development costs.• The management of a team of 26 persons, as well as a network of planners and engineers within the different engineering divisions.
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  • Eresman
    Founder And Managing Director
    Eresman 1995 - 1999
    Poissy
    Founder and managing director of a consulting company specialised in Project Management :• Develop the business (search for new customers, contract negotiation) and manage the relation with key accounts. • Develop the external communication of the company.• Manage several European multicultural R&D projects under contract of large companies (average duration : 3 years and budget : more than 5Meuros).• Organise R&D European projects including the definition of technical content, the budget and funding issues, the search for partners, legal aspects, etc.
  • Lore (Groupe Altran)
    Senior Consultant
    Lore (Groupe Altran) 1992 - 1994
    Paris Area, France
    Consultant at French National Railways (SNCF).Responsible for the organization and the management of 2 large multicultural European R&D projects : control of budget, of delivery to date and of technical progress (duration : 3 years, budget : more than 5Meuros).
  • Gilson
    Project Manager
    Gilson 1990 - 1992
    Villiers-Le-Bel (France)
    Responsible for the development of new products, from the specifications to the final product. This position included the design of the product as well as the organisation of the project with the different participants, internally and externally (subcontractors).
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  • Remy
    Sales Engineer
    Remy 1988 - 1990
    Rosenheim Area, Germany
    Area manager responsible for business and sales development in Germany, Austria, Switzerland and Eastern Europe for this company specialized in packaging systems for the food industry. Responsible for the sales and the follow-up of installation of the machines at the customer site.Based in Germany between July 1989 and October 1990.

Pascal Denis Skills

Automotive Management Product Development Negotiation Purchasing Change Management Contract Negotiation Continuous Improvement Project Management Automotive Aftermarket Strategic Sourcing Customer Satisfaction Gestion De Projet Global Sourcing Team Management Planification Commerciale Sourcing Mondial Conception De Produit Achats Sales Manager International Business Process Improvement Spend Management Supplier Negotiation Cross Functional Team Leadership Business Strategy English And German Fluent Business Planning Outsourcing Cold Chain

Pascal Denis Education Details

Frequently Asked Questions about Pascal Denis

What company does Pascal Denis work for?

Pascal Denis works for Ksb France

What is Pascal Denis's role at the current company?

Pascal Denis's current role is Directeur des Marchés et ventes Service (Marque SupremeServ).

What is Pascal Denis's email address?

Pascal Denis's email address is pa****@****ange.fr

What schools did Pascal Denis attend?

Pascal Denis attended Université De Technologie De Compiègne, Insead Ceped.

What skills is Pascal Denis known for?

Pascal Denis has skills like Automotive, Management, Product Development, Negotiation, Purchasing, Change Management, Contract Negotiation, Continuous Improvement, Project Management, Automotive Aftermarket, Strategic Sourcing, Customer Satisfaction.

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