Pascale Lussier Email & Phone Number

Terrebonne, Quebec, Canada

Coordinatrice de déplacements pour les employés de la compagnie.Réservations et planifications de voyages suivant la détention de projets dans différents pays.

Montreal, Quebec, Canada

- Focused on client servicing: Answering general knowledge questions, directing people to their desired destination.- Focused sales of gift cards.- Focused on accounting and balancing cashes everyday of the week.

Montreal, Quebec, Canada

Moneris is a company that offers Point of Sale terminals as well as data processing services of credit and debit cards. Responsible for managing 10 sales representatives in their territories and support their efforts in order to guide them towards their objectives. Accompany representatives to existing and potentials clients and help them conclude.

Montreal, Quebec, Canada

• Responsible for managing 10 employees in diverse functions serving our numerous clients at the National Level with a budget of $525,000.
• Saved $250,000 following the distribution analysis of account statements sent through the postal service.
• Developed and implemented procedural change in converting payments from cheque to direct deposit which resulted in substantial saving and better customer service.
• Increased productivity of the department following the analysis of procedures and individual tasks.
• Increased profitability of the Point of Sale Department following it’s move from Denver to Montreal

Montreal, Quebec, Canada

• Decreased costs of all main national accounts by standardizing interest rates.
• Made profitable time management, thanks to the design of a new data processing program, allowing employees to easily access all original accounts.
• Implemented a new computer system, adapted to the Canadian customer, thus facilitating all specific requests.
• Edited two handbooks, one on the procedures and policies applicable to companies (institutions), the other intended for guidance of new employees and their job training, which improved internal and external customer.
• Received and effectively handled numerous amount of phone calls from the department of Establishment Services.

Instructor, Apollo Computer Reservations System for Travel agents across Canada

Agent passager - Aéroport Pierre-Elliott-TrudeauAgent, vente et service à la clientèle -Bureau des réservations - Centre d’appel de Montréal

Tourism And Travel Services Management, Dec

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