Pascale Ripoll Email & Phone Number

Saint-Orens-De-Gameville, Fr

Toulouse, Occitanie, France

Support your transformation both on a technical level (process performance) and on a human level (team dynamics, agility), and make you autonomous to approach future changes as a routine (learning organization)

Toulouse Area, France

Support your cultural and organizational transformation towards agility, customer-centricity, collaborative and innovative mindset through consulting, coaching & facilitation and hands-on training.Use cases : alignment on strategy, vision-mission-values definition, innovation project management, change management, team dynamics

Development and Management of the Service Line of Business across 15 european countries I transformed a legacy offering, technology centric and very commoditized on the market, into a steadily growing Service line of business. I achieved this by collecting Voice of Customer to feed this back and work cross-functionally with the Offer development team in order to build a consistent technical solution backbone at european level addressing Large accounts painpoints with a Service offering : Supporting digital transformation, multi-channel communication, inbound digitization, big data analytics,...Redefining the Value Proposition has been a key succes factor to this transformtion, enabling Sales and Marketing to take a new approach.I set-up the go-to-market strategy including sales coverage, compensation plan, vertical markets priorization, skills asessments on sales, pre-sales and delivery. I implemented sales processes to secure contrat renewals and monitor progress on new business signings.One of my key challenge was to conduct the cultural and behavioral change of the Salespeople, in order to get from a solution-selling to a successful Service-selling cycle, including working project based in cross-functional teams.Of course I was accountable of the management of this activity with forecasts and reporting, project plans and KPIs.

Accoutable for the profitable revenue growth in Services of international accounts in AeroSpace.Managing an international salesteam, I set-up the strategical Account Plans, connected with C-Levels and led the key bids. I ensured the full customer satisfaction on the rolling contracts and worked with Delivery teams to ensure continuous improvement.

Dans le cadre d'un projet majeur d'harmonisation des systèmes d'information au niveau européen, je suis en charge de la redéfinition des processus communs ''Market to Order'', et de développer l'ensemble des outils et méthodes associés de conduite du changement.

J'ai la responsabilité de créer une structure commerciale spécifique pour le lancement d'une technologie innovante, et de pénétrer avec succès un nouveau marché. Au terme de cette expérience, l'unité opérationnelle a acquis une maturité de fonctionnement et de résultats suffisante pour être absorbée dans les processus commerciaux standards de Xerox.

J'ai harmonisé le réseau indirect au niveau européen qui a ainsi pu renouer avec la croissance : redéfinition des modalités de fonctionnement et des objectifs, plan de formation et accréditation des ''Premiers Partners''

Marketing produit et opérationnel. Filiale française reconnue benchmark Europe

Conseil en organisationRedéfinition des processus de travail conduisant à la mise en oeuvre de changements organisationnels, avec des ROI effectifs validés par le clients.Positions successives de consultante, chef de projet, directeur et lancement de la filiale Allemande

Marketing / Management

Certification De Coach Systémique Rncp 7, Coaching De Dirigeants, D'Équipes Et D'Organisation, Coaching Individuel

Green Belt