Pascal Lawrence Email & Phone Number

As the Director of Inflight Administration, I oversee the strategic planning, budgeting, and strategic initiatives. With over 10 years of experience in the travel industry, I have a passion for delivering exceptional customer service and operational excellence, while driving revenue growth and cost optimization.In my previous roles, I led the customer care team, managing the resolution of customer issues and feedback across multiple channels, and the customer experience administration and finance team, ensuring the alignment of financial and operational goals. I have a MBA in Finance from Embry-Riddle Aeronautical University and a Bachelor of Science in Aviation Management from St. Cloud State University. I am motivated by the opportunity to create innovative solutions and leverage technology to improve the travel experience for customers and team members.

Listed skills include Forecasting, Excel, Microsoft Office, Revenue Management, and 24 others.