Pascal Wokoma Email & Phone Number

Mumbai Metropolitan Region

I conducted outbound calls to potential clients or leads. I initiated and maintained contact through various communication channels, such as phone calls, emails, and messaging platforms.I qualified leads by gathering relevant information and assessing their interest and needs.I scheduled appointments or meetings for sales representatives or professionals.I followed up on leads to confirm appointments and address any questions or concerns.I updated and maintained databases or CRM systems with accurate and detailed information on leads and appointments.I collaborated with the sales team to ensure alignment on target clients and objectives.I provided feedback and insights to improve the appointment-setting process and strategies.I adhered to set targets and quotas for scheduled appointments.

Port-Harcourt, Rivers State, Nigeria

•I led and managed a team of sales representatives within the logistics company, overseeing their day-to-day activities and ensuring adherence to sales strategies.•I participated in the recruitment process, including interviewing and selecting new members for the sales team.•I conducted training sessions to enhance the sales team's skills, keeping them updated on industry trends, logistics solutions, and effective sales techniques.•I collaborated with upper management to establish sales targets and goals for the team, guiding achieving and exceeding these objectives.•I Implemented performance metrics and regularly evaluated individual and team performance against sales targets, providing constructive feedback and coaching as needed.•I worked closely with the sales manager to implement and execute sales strategies aligned with the logistics company's objectives.•I compiled and analyzed sales data, preparing regular reports for management detailing team performance, market trends, and recommendations for improvement.•I fostered a positive and motivated team culture, recognizing and rewarding achievements, and addressing any challenges to maintain high morale.

Port-Harcourt, Rivers State, Nigeria

•I identified various methods to find and produce leads to create a strong sales pipeline•I Initiated contact with potential customers to introduce products or services and assess their needs.•I cultivated and nurtured relationships with potential and existing customers to foster long-term partnerships.•I negotiated with customers to close deals while ensuring customer satisfaction.•I engaged in customer follow-ups to ensure satisfaction, address concerns, and explore opportunities for upselling or cross-selling.•I kept detailed records of sales activities, tracked progress against targets, and provided regular reports to management.•I collaborated with other departments, such as marketing and customer support, to enhance the overall customer experience.

Rivers State, Nigeria

•I provided information about products, assisted with inquiries, and addressed customer concerns over the phone.•I handled customer orders, processed transactions, and ensured accurate entry of information into the system.•I resolved customer complaints or issues by offering solutions and ensuring customer satisfaction.•I stayed informed about the stationary products offered, their features, and any promotions to effectively assist customers.•I maintained clear and professional communication with customers, colleagues, and other departments within the organization.•I kept detailed records of customer interactions, transactions, comments, and complaints for future reference.•I identified opportunities to suggest additional products or related items to enhance the customer's shopping experience.•I coordinated with other team members, such as sales associates or managers, to provide comprehensive customer support.•I adhered to company policies and guidelines while handling customer interactions and processing orders.•I gathered feedback from customers to contribute to the improvement of products and services.