• Manage a team of 25+ agents• Build, maintain and train on Zendesk and SaaS platforms• Create, update, and enforce policies and SOP's• Create, manage, and track KPI's (AHT, CSat, NPS, FRT, SLA)• Collaborate with other departments to build team resources• Manage and maintain Better Business Bureau ratings

• Support dealer and end user consumers with product information across many brands• Act as an advocate for overall customer satisfaction • Provide technical support regarding product specifications and compatibility• Support team by teaching basic and advanced product knowledge• Create process documents and guides to increase department efficiency

• Oversee and conduct sales on eCommerce platforms, over the phone, through forums, and web orders • Oversee and handle shipping and receiving of parts and merchandise • Identify trending products in the market and provide a solution for attaining them • Plan, purchase, and implement employee workstations and basic network environment

• Oversee the installation of all lighting equipment during Open Stack and OCP conferences • Coordinate staff to complete projects promptly to meet strict deadlines • Generate accurate inventory of all equipment used at each venue • Assure the seamless operation of staff and equipment during the conference • Facilitate the changing needs of the client and the venue with effective solutions

• Assist in load in and load out of events• Coordinate with staff to complete projects promptly to meet strict deadlines • Generate accurate inventory of all equipment used during each event • Assure the seamless operation of staff and equipment during events • Facilitate the changing needs of the client and the venue with effective solutions

• Oversee and conduct sales in store, over the phone and online through forums and web orders • Oversee and handle shipping and receiving of parts and merchandise • Identify trending products in the market and provide a solution for attaining them • Analyze market interest in products and execute group buys to boost sales

• Manage IT support team duties and calendars for ATM, credit card and point of sale service• Striving to exceed competitor offerings with higher quality packages that maintain cost effectiveness• Educate customers on the advantages of computerized business systems and provide solutions• Remediated all customer concerns and issues to successful conclusion