Prepared and served drinks to customers, as well as ensured proper service by prepping coffee, soft drink, and alcoholic beverages, conducting opening and closing procedures, and supported other areas on the restaurant, including making reservations using Resy, greeted customers and assisted with orders, communicated with the kitchen to provide quick service, and served high-profile customersAssisted on take out station by taking orders via Doordash, Caramelized Catering, and phone orders, alerted the kitchen of any specialty requests and/or allergies, analyzed sales reports and cash flow, and packaged items according to designated pick up times.

Ensured the quality of product and service by developing baristas and corporate employees and making adjustments based on customer feedback.Placed bi-weekly orders based on current trends and inventory.Built relationships with local businesses, artists, and customers to correspond on special events and advertise promotions,

Responsible for store results within people, product, profit, and payroll.Improved sales by driving the sales culture and analyzing current and year to date sales trends.Improved loss by 60% by implementing the importance of awareness and customer service.Packaged up to 600 orders a day and arranged UPS pickup to provide quick delivery to online customers. Awarded highest volume store of the Metro Los Angeles district in online sales.Recruited, interviewed and hired new salespeople to train and develop into core sales staff.Awarded Store Manager of the Period Winter 2021.