Pa'Seana N. Email & Phone Number

Columbus, Ohio, United States

Successfully deployed and maintained data center server and network infrastructure, resulting in improved system stability and performance.Resolved critical technical issues through expert troubleshooting, minimizing downtime and ensuring business continuity.Contributed to the successful deployment of next-generation ML platforms, providing valuable.

Rochester, NY

• Streamlined video conferencing and remote feature phone services for independent local, elite, and enterprise level phone systems.
• Tested network failures for outage isolation and initiated a collaborated effort through Linux based emulators for network resolution.
• Facilitated the correction of defective network programming as a system administrator which resolved 3 voice QOS and SIP PRI network outages.
• Coached peers to learn updated internal products and conducted training through in-person and phone/video conferencing methods.

Victor, New York

• Facilitated client amenities through teamwork with field technicians, local carrier, and internal system administration collaborative efforts.
• Implemented customer equipment upgrades to ensure reduces downtime and increased overall client satisfaction.
• Investigated customer reported issues and provide updates through chat email, and phone communications

Rochester, NY

• Headed a team collaboration to facilitate network repairs through system monitoring, ISP operational testing and documentation creation.
• Received promotion, from Specialist 1 to Specialist II, within 16- months.
• Assisted in creating company- wide training through video and shared knowledge base of information storage.

Webster, NY

• Provided customer service-based support to resolved account access privilege through Active Directory for University facility and pre-approved staff members.
• Responsible for hundreds of user accounts remotely and troubleshot Windows OS and Chrome OS based platforms.

Henrietta, NY

Processed hundreds of accounts which includes documentation of all outbound and incoming calls, account activities and resource investigation that strictly adhere to security policies and federal law and regulations. Resolve financial burdens through personalized debt programs accounting for monthly income and expenses. Adjust to DOS 3.0 while tutoring.

Northfield, VT

Monitored technology usage by both students and faculty of 60+ University computers and printers and resolved any user complications onsite. Documented and maintained University equipment inventory as equipment was reassigned and repaired. Responsible for University lab equipment and maintenance to remain functional with user ease.

Ccna

Bachelor Of Arts (B.A.), History

Activities and Societies: Norwich University Drill Team, Norwich University Women's Rugby, Department of Defense Cultural Studies Program.