- Responsible for keeping the highest level of inventory accuracy.- Planning and conducting cycle counts and reconciling inventory discrepancies.- Performing inventory adjustments, investigating, performing route cause analysis, validating and coordinating adjustments.- Leading efforts to identify and resolve the operational issues and defining preventive and corrective action.- Working closely with planning and purchasing teams to maintain predefined fill rates.- Defining, Labeling, organizing the location for both inventory and non-inventory items in the warehouse.

- Implemented and maintained the Integrated Management System (IMS) base on the requirements of ISO-9001, ISO-14001 and OHSAS-18001 standards- Re-engineered all business processes using Business Process Management (BPM) methodology and Best Practices to be able to determine areas for improvement and increase efficiency- Prepared Standard Operating Procedures (SOP) and other system requirements in collaboration with the various departments as well as recommending improvement to existing procedures

- Accountable for Incident management based on ITIL best practices - Reporting team progress by burn-down charts, velocity reporting, sprint and release progress - Responsible for process re-engineering as a part of organizational initiative

- Led business analyst activities for BPMS projects such as Tehran Regional Electric Co. and Saman Electronic Payment Co.- Helped in bridging the gap between users and development through interfacing with business users and identifying their functional requirements and producing Software Requirements Specification (SRS)- Prepared Business Process Models, Use Case Diagrams and Entity Relationship Diagrams using Visio and Enterprise Architecture (EA)- Supported key clients in implementation of BPM using Tazarv’s suite of BPM productsEffectively collaborated with QA team to design test plan, test cases and test scripts resulting in fewer issues in production

- Teaching Assistant, Statistical Quality Control and Reliability- Teaching Assistant, Operations and Production Management- Teaching Assistant, Lecturing Facilities Planning