Pashia Lee Email & Phone Number

Saint Paul, Mn, Us

Shakopee, Minnesota, United States

Saint Paul, Mn

Roseville, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Maintain multiple high-risk AR Portfolios of large enterprise and government clients.• Deliver internal and external clients with financial reports, reconciliations, data reports, and bill analysis to develop resolution for client debt.• Reduce AR by strategizing with internal sales team and higher management to resolve outstanding client issues and road blocks.• Address and handle all client matters and concerns in a timely, confidential and professional manner.

Bloomington, Mn

• Delivered customer on-boarding support for projects from the point of conception to completion.• Provided expert service and support to new customers in a variety of areas, including but not limited to, implementations of internal website training, billing analysis, account maintenance and management, troubleshooting and online billing.• Collaborated with Account Executives and Service Managers in creating, improving, establishing, and the implementation of the new client’s profile and contract.• Provided knowledgeable system and program trainings for new customers to ensure a seamless transition into the live environment once the project implementation has been completed. • Maintained multiple portfolios and projects simultaneously and ensured all steps were completed in a timely manner.

Greater Minneapolis-St. Paul Area

• Construct and present daily, weekly and monthly departmental reports and forecasts for local call center statistics and workload.• Resolved operational difficulties by generating and organizing reports, analyzing data and identifying solutions and presented resolutions to higher management.• Prepared workforce projections and made appropriate schedule adjustments and staffing allocations as needed for daily business functionality.• Prearranged administrative staff with center information, educational and experimental growth opportunities with training and webinars.

Greater Minneapolis-St. Paul Area

• Provided knowledge support and assistance to offline and online representatives with any difficult matters that occurred.• Mediated between customers and representative to understand the root cause of issues and provided immediate resolution as needed.• Managed escalated calls and resolved customer complaints and dissatisfaction in a professional and timely manner.• Communicated with call center representatives the new changes to policies and procedure and ensured representatives adhered to the changes. • Developed and conducted functional testing of new system upgrades and processes prior to center wide launch.• Received the Service Excellence Award for going above and beyond in work performance.• Received The “Q” Award for outstanding customer service delivered.

Fresno, Ca