Artem Pashkov Email & Phone Number

Larnaca, Cyprus

London Area, United Kingdom

RateHawk (part of Emerging Travel Group) is an innovative B2B online booking engine that provides travel professionals with a comprehensive platform for booking hotels, air tickets, transfers, and car hire.As Head of Talent Operations, I drive the expansion of our Customer Operations department, developing strategies for entering new markets. This includes recruitment, onboarding, and talent development, while ensuring a high level of client support and maintaining a strong focus on customer-centricity.

Menlo Park, California, United States

Skipp is an HR-tech platform that empowers UK and US startups by sourcing remote product teams and specialized tech talent globally.As Head of Global Talent Growth, I led the growth of our global talent network, meeting the high demand from clients by developing strategies to attract and engage top talent across key regions, building a robust and scalable network.Key achievements:• Designed and implemented a global talent acquisition and operations strategy that attracted and retained top-tier tech talent, ensuring a consistent pipeline to meet dynamic client demands.• Expanded Skipp’s talent network by adding over 23,000 top-tier tech professionals and successfully closing 300+ key roles across the UK, USA, and Europe in 2022, significantly boosting client satisfaction and project success rates.• Enhanced cost-efficiency of talent acquisition by reducing Cost per Hire to $320 in the CIS market through automation and a strategic retention framework, achieving a 90% retention rate.• Launched a skill verification process that boosted hire conversion rates by 120% by presenting only vetted candidates to clients, leading to higher client satisfaction and successful placements.• Led as a key stakeholder the design and implementation of talent-facing platform features, including advanced matching algorithms and a referral program, which significantly improved match accuracy and boosted client satisfaction.

Moscow, Russia

Citymobil is Russia’s second-largest IT player in urban mobility, driving innovation in ride-hailing services.As Talent Acquisition Lead, I oversaw the hiring and onboarding for two critical driver acquisition channels, scaling a team of 1300 contractors across 75 cities. Our efforts were key to Citymobil reaching a GMV of 900 million EUR amidst rising demand and competition, solidifying its market-leading position.Key achievements:• Managed and scaled the Offline Growth Team by 500%, leading to a 7-fold increase in driver acquisition by mid-2021.• Developed and implemented a flexible, metric-based KPI system for hiring managers and recruiters, reducing CAC (contractor acquisition cost) by 63% while maintaining acquisition volumes.• Led the successful launch of volume recruitment operations in 25 new cities, creating and executing a talent acquisition and onboarding strategy for rapid and quality scaling.• Established transparent career&learning tracks for the Offline Growth Team and Call Centre, resulting in a 20% increase in employee retention and a 15% improvement in team performance.

Moscow, Russia

• Recruited and activated over 1k new drivers through offline and online channels, earning recognition as a top performer in Driver Growth Team.• Maintained 70% of driver base activity by providing proactive support and leveraging deep product knowledge.• Onboarded and mentored 30+ new employees ensuring smooth start and rapid productivity.