Oleksandra Pashkovska Email & Phone Number

Israel

Herzliya, Tel Aviv District, Israel

OXTech is a B2B company delivering online iGaming solutions. At OXTech, I managed operations, including strategic programs and built a team of 3 people (2 project managers and 1 customer success manager). - Led and managed strategic programs aligning with organizational goals. - Performed program analysis, managed task execution and risks, identified bottlenecks, performed necessary corrections, and communicated program status across multiple levels of management including C-level stakeholders.- Established and tracked KPIs and success metrics for each initiative. - Facilitated cross-functional teams project management (R&D 100+ people, Risk, Compliance, Finance, Support, Marketing), ensuring collaboration and seamless project execution.- Established and maintained communication with 3rd party vendors and service providers, negotiated contracts.- Researched different service (e.g. KYC, email, sms) providers and solutions to deliver efficient and cost-effective solutions.- Managed the entire recruitment process: reviewed 80+ CVs, conducted 30+ interviews for Project Manager and Customer Success positions.- Built self-paced onboarding for Project Managers and Customer Success Managers.Tools used: Emarsys, MailJet, MailGun, SendGrid, Flowmailer, GBG Acuant (KYC), internal BI system

- Collaborated with 30+ employees in 2 Scrum teams (R&D, QA, design, Marketing, Support) in 6 locations (US, Romania, UK, Ukraine, Finland, Azerbaijan).- Experience working in a start-up and corporate environment.- Accountable for project delivery from planning and kick off, through execution, monitoring and control, to delivery and closure.- Defined project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Identified project risks through proactive planning, removing bottlenecks.- Trained and mentored teams around Agile/Scrum processes.- Interviewed project managers, developers, QA engineers to fill in open positions.- Identified growth opportunities with customers as well as their pain points and develop and execute ways to address them.

Ukraine

- Built product specifications and user stories that deliver quality features and products within the expected timeline.- Provided project updates on a consistent basis to stakeholders about strategy, adjustments, and progress.- Performed reviews of various project activities to identify and highlight risks, prepare and maintain risk management reports and statuses.- Built and maintain strong, long-lasting customer relationships.

- Led a team of 10 developers to improve the customer-facing Web Hosting Control Panel (used by 2k partners in 26 countries).- Coordinated the work of multiple departments to achieve mutual goals: R&D, Product, QA, Business, Customer Support.- Accelerated the development timeline for a strategic partner's mobile Control Panel, resulting in a delivery 2 weeks ahead of schedule.- Built an internal KPI and SLA reporting tool which helped managers get rid of the manual work by 30%.

- Provided technical assistance for B2B clients (AT&T, O2, Bell, Vodafone), from corporate domain setup and email issues, to providing guidance on web design and analytics.- Analysed customer requirements to produce specifications for new products and services.- Worked with the QA, Development, Product, and Business Operations teams across the company to respond to customer inquiries and technical problems through ticketing system.- Formalised and wrote content for knowledge sharing for both internal purposes and customer facing platforms.- As a senior Tier 2 agent, trained and provided technical advice to 3 junior employees.

Ukraine

Throughout my studies at university, I had a chance to work in the Scientific&Research department and help with: - English-Russian and Russian-English, Ukrainian-English and English-Ukrainian translation oftechnical texts, presentations, agreements and contracts on cooperation.- interpretation at lectures and business meetings with partners from China, Vietnam, Norway.

30 Ects, Exchange Student, Course In Business Administration

Modules: Risk Management, Entrepreneurship, English Communication, Cultural Understanding.

Master'S Degree, Applied Linguistics, Diploma With Honours

Activities and Societies: Attended vocal lessons in arts and cultural centre "Inspiration", participated in festivalsPrincipal subjects.