Pasi Brusi is a professional in their field. They is proficient in French, German, Swedish and English. Colleagues describe them as "Pasi has collaborated with Pirkanmaan Osuuskauppa on few CX projects, including customer journey mapping. Through a project that focused on selected product categories in one of our newest units, we gained valuable insights and concrete results. This new approach to CX research combined qualitative and quantitative methods, providing a fresh perspective on our customers' experience. Pasi has been an good sparring partner, and he even hosted a group of CX professionals from different organizations, which was a great networking opportunity. Pasi is an experienced CX professional with up-to-date theoretical knowledge and an wide network. Working with him is always a pleasure, and I recommend him for CX-related needs to enhance your company's customer experience." and "While I was with Business Finland we had two projects with Pasi Brusi and Kari Korkiakoski from Futurelab Finland related to Customer Experience and the Voice of Customer process. They showed deep understanding of the topics and true professionalism how to engage us for the best results. I recommend warmly Pasi and Futurelab for the development needs around the Customer Experience."