Pasi Nurminen Email & Phone Number

Helsinki, Uusimaa, Finland

Espoo, Uusimaa, Finland

Global IT responsibility for selected applications.

Helsinki Area, Finland

Supplier management, application maintenance procurements, maintaining contracts for continuous services, invoicing and budgeting. Operational and tactical management for production environments and development of application maintenance service processes.Responsibility for applications/systems reliability, continuity and uninterrupted operation.Application transitions from development to production.Mainly end user services on retail business area but also some general applications responsibilities.Also Product Owner with "all hats" type of responsibilities for couple services.

Helsinki Area, Finland

Leadership of suppliers and supervising implementation of contractual responsibilities. Contract ownership. Several different systems, including ServiceNow and intranet.Tactical level supervision of incidents, service requests and problem management. Monitoring tracking times, replications and ensuring efficient use of problem management to reduce handling times for incidents and eliminate recurrent disturbances.Responsible for production reliability, continuity, usability, process implementation and application maintenance for designated applications. Approving new applications and change requests to production environment. Verifying that new applications and changes are compliance with agreed SIAM model.Responsibility for achieving economic boundaries and goals including cost forecasting and cost effectiveness.Coordination between different actors.

Helsinki

Service Manager for Software Innovations products (Public 360°) in Finland hosted by Tieto. Document, case and records managemement (ECM). Taking care of production maintenance, small development and sales(maintenance point of view). Billing, budgeting, processes, sales support, customer relationships. Focused mostly in establishing the maintenance service.Daily business with international environment.

Overall responsibility for three Finnish Pension&Insurance companys continuous service(over 30 application areas) and development (application management).Software areas were online services, insurance and pension services.Autumn 2013 Program Manager role with 6 projects and 4 project type development areas.- Leading service and responsibility for customer interface- Responsible for service developing with service owner- Analyzing customer needs, sales prospects and take part of building customer offering when needed.- Member of customer management team- Responsible for year planning and budgeting- Responsible for service reporting to customer and internally- Preparing management team materials- Responsible of SLA’s- Pre handling of possible claims- Coordinating service deliveries, receiving assignments, resource allocation, person’s overtimes etc. billing, reporting and budget liabilities- Leading application team as supervisor of assignments

Application service management (retail industry, markets and restaurants)I did allmost everything in software maintenance and small development area but coding. Defining, testing, planning, leading. Production and development responsible. Customer relationships, billing, reporting, service as whole and so on... Also leading the orchestra behind all this.Software areas were internet services, pricing and range management, DW/BI services.

Application service management (public industry / TietoKarhu). Leading 10 to 20 people. Dealing customer relations and monthly billing and reporting.Software area was company taxation.

Application service management and small projects (telecom industry)Leading 2 to 8 people. Dealing customer relations and monthly billing and reporting.Software areas were billing and CRM

Coding Ansi C (oracle DB, Tuxedo, AIX etc...) in telecom industry.Also worked eight months as consultant in multinational environment.

Bba, Computer Science

Qualification In Business And Administration, Accounting

Hotel And Restaurant Basic Studies