Christy Pasion Email & Phone Number

Boulder, Co, Us

Oakland, Ca, Us

SVP of Customer Experience reporting to the CRO. The Customer Experience team consists of over 70 employees across Customer Success, Presales Solutions Engineering, Solutions Architecture and Professional Services throughout the Americas, EMEA and APAC.Looking for a role where you can work with customers who love a great product?Check out our careers page: https://launchdarkly.com/careers/

New York, Ny, Us

The Technical Post Sales Team consists of 4 different functions:- Technical Enablement- Technical Account Management- Expert Services- Product Solutions ArchitectureThe Technical Post Sales team was established at Datadog in April 2019 and we've grown from 3 employees to over 100 worldwide. We provide best-in-class post-sales, white-glove technical services through a trusted technical partnership to our customers. We accelerate the Datadog business value through educating and advising our customers over the comprehensive suite of products and features available.

New York, Ny, Us

Senior Director covering the following global functions at Datadog:- Technical Enablement - Technical Account Management- Professional Services- Product Solutions ArchitectureMy role was to continue to build and scale the department across multiple regions (AMER, EMEA, APAC) and multiple language skills. We introduced an OKR framework across the department for delivering quarterly results. We pivoted the Technical Enablement function to scale by introducing our paid enablement offering (Enablement Plus) and our free Foundation Enablement webinar series.I also started the Datadog Professional Services team and our Product Solutions Architecture team. For Professional Services, I was responsible for building out the team and executing on the creation of our QuickStart offering, pricing model, marketing material, sales playbook and the rollout to the field. Our Product Solutions Architecture team is the team that sits between Product Management and the Technical Solutions teams (Presales, Post Sales and Support). I was responsible for building out the team, charter, rules of engagement and establishing processes between existing teams.

New York, Ny, Us

Director of Technical Account Management reporting to the VP of Technical Solutions. My role was to build out the function of Technical Account Management at Datadog. This included creating the practice, playbook, rules of engagement, pricing model, establishing swim lanes and processes between existing teams, building out a customer post-sales playbook with Customer Success, recruiting, onboarding, everboarding and building out the team to scale across AMER, EMEA and APAC.I also took responsibility over the global Technical Enablement Management team in April 2019. Our TEMs provide training and enablement through our best practices to our entire customer base and partners.

Senior Director of Presales Engineering for the Americas Enterprise markets reporting to the CTO. I built, scaled and was responsible for a team of 13 Sales Engineers across the Americas. My role included standardizing our presales playbook, optimizing our POV time, partnering with sales to create the CoM (Command of the Message) playbook and our Business Value Assessment, recruiting, creating and updating onboarding and everboarding program, working closely with Product Management, providing field strategic guidance to our C-Levels, and facilitating customer and marketing content.

Managing the Americas Pre and Post Sales Engineering team and delivering joy to our customers through AIOps.

San Jose, California, Us

Provide Presales support for CA’s Enterprise Management solutions to the direct sales teams and partners. Work closely with the Product Management and Marketing teams to influence the product roadmaps and solution messaging. Produce technical tutorial videos for CA Unified Infrastructure Management (fka Nimsoft Monitor) and CA Unified Infrastructure Management Snap (fka Nimsoft Monitor Snap). Subject Matter Expert for CA Unified Infrastructure Management (fka Nimsoft Monitor).

San Jose, California, Us

Provided Presales support for Nimsoft Monitoring and Nimsoft Service Desk solutions to the direct sales teams and partners.

Provided Presales support for the Send Word Now service to the direct sales team and partners. Worked closely with the Development teams in driving new features to increase the competitiveness of the product.

New York, Ny, Us

Responsible for deploying new solutions, upgrades, migrations and managing the customer experience post sale

Armonk, New York, Ny, Us

Developed and closed sales opportunities within SMB as well as Fortune 50 large account space (sales ranging from $10k to $2.5M+ per box)Covered NY/NJ/CT territory for the System i/iSeries/AS400 systemWorked alongside developing engineers, business partners, and independent software vendors to obtain the best customer solutions Presented and developed custom demos and presentations for customersConducted both presales work (proof of concepts, capacity planning, physical planning...etc.) and post sales work (upgrades, performance tuning, additional workload with newer technology concepts...etc.)Excercised knowledge with i5/OS, Linux (RHEL), SuSe, AIX, Windows Integration, iSCSI, Bladeserver, xSeries, External Storage, Websphere/Websphere Application Server, Lotus Domino, VoIP, DB2.

Independently administered, maintained, and secured a network of over 350 hosts. Responsible for entire network from the router to the host port. Experience with Cisco 2600 router and Arescom switches. Some training with wireless canopy networks.

Bloomington, Illinois, Us

Assisted in maintaining and updating one of the largest privately ran datacenters in the nation. Extensive experience in Cisco switches and routers and Brocade fiber switches.