Maribel P. Email & Phone Number

London, United Kingdom

* Making sure the shop floor runs smoothly* Meet the store's monthly targets and handle budgets* Recruit and train staff* Deal with any enquiries and complaints and monitor customer service* Serve customers as needed* Put together the rotas and shifts* Check that the products we sell are well displayed* Managing deliveries* Handling customer complaints and resolving issues that employees are not authorised to handle on their own* Dealing with schedule changes, employee call-ins, and other staffing issues* Filling in for absent employees as needed to ensure smooth operation of the business* Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks* Delegating tasks to employees* Keeping day-to-day activities organised* Recruiting and interviewing new hires* Leading training classes or providing one-on-one training to employees* Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly* Resolving disputes between employees* Addressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment* Motivating employees to perform well* Maintaining a safe and clean work environment* Training employees in proper safety procedures and providing training updates as needed* Organising promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specials* Managing projects as assigned and organising teams to assist in these efforts

London, United Kingdom Selfridges

•Monitoring sales floor and zoning coverage to drive sales and maintaining customer focus according to Sandro standards•Supervising and following up daily goals and tasks of floor supervisor and sales associates•Training and development of floor supervisor and sales assistant•Managing implementation and execution of all company initiatives within the concession. •Visual presentation, including planning, implementation/ execution, adjustments and feedback on strategies. •Utilising performance appraisals and coaching to effectively develop staff.•Writing reports and business trade analysis. •Building positive morale, energy and ethos in the concession.

London, United Kingdom Selfridges

•Assisting in optimising sales results of the concession, achieving monthly sales plan set by head office. •Acting as a role model for the sales team by maintaining store policies and procedure at all times.•Welcoming and assisting all clients while demonstrating exceptional customer service •Generating sales by giving personalised and appropriate sales advice•Familiarising of product features and benefits and effectively communicating these during the selling process.•Building and maintaining a loyal client base and retaining customer loyalty by providing clients with personalised service.personally communicate to clients for special store activity in terms of new products arrivals, in-store events and seasonal promotions.•Implementing visual merchandising directives given by head office, assuring visual appearance is of utmost importance.

London, United Kingdom Selfridges

•Maximising personal sales at all opportunities and providing a friendly and welcoming environment.•Communicating effectively with customers to determine needs•Demonstrating ways to increase personal and store productivity •Ensuring ease of customer shopping experience through visual presentation and overall store maintenance • Maintaining a professional and personal appearance consistent with established guidelines and dresses with the intention of reflecting the Sandro product and customer profile •Actively supporting securing the company assets through effective Loss Prevention in compliance with company policies and procedures. •Accurately processing sales through the till point and actively doing CRM and ensuring the optimisation of customer loyalty.