Peggy Smith Email & Phone Number

Arlington, Texas, Us

Serves as ABU’s senior student affairs officer and reports directly to the President. Works collaboratively with the President and Executive Leadership Team to create a campus culture that promotes student success, to provide a safe and welcoming campus environment for a diverse student body, and to foster a sense of community among the students. Specifically responsible for the overall leadership, administration, and management of the Division of Student Affairs.Responsible for overseeing the business degrees in Arlington Baptist University’s undergraduate programs in addition to serving as the campus HR Consultant responsible for implementing HR best practices and revising the Faculty Handbook, Staff/Employee Handbook, and for developing a Standard Operating Procedures Manual (SOP).

North Bethesda, Maryland, Us

Responsible for conducting evaluations for assigned career schools and colleges across the United States

Arlington, Texas, Us

Responsible for teaching Business Studies to both on-ground and on-line students pursuing their bachelor’s degree in Business in addition to serving as the Human Resources Consultant for the University. Serve as the Campus HR consultant responsible for revising the Faculty Handbook, Staff/Employee Handbook and for developing the Standard Operating Procedures (SOP) Manual.

Responsible for developing HR and Educational strategies designed to meet business objectives by facilitating training and providing leadership coaching for the benefit of enhancing employee/faculty performance and influencing student success

Responsible for training students in an array of courses ranging from Human Resources, Psychology, Interpersonal Communication to Academic Strategies.

Overland Park, Kansas, Us

Served as the academic leader of the campus, responsible for its day-to-day operations to include but not limited to managing Program Directors, Faculty, Staff and Students for the benefit of ensuring successful student outcomes.

Santa Ana, Ca, Us

Served as the academic leader of the campus, responsible for its day-to-day operations to include but not limited to the scheduling of students, overseeing of student academic advising, and the monitoring of student academic progressObserved, supervised, and evaluated the Department Chairs and Faculty in the development and implementation of curriculum, supervise the teaching process, and review and evaluate the academic programsEnsured compliance with legal requirements of government regulations and agencies, maintained the educational standards established by the State of Texas and by those agencies that examine and accredit the CollegeAccomplished staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and department standardsEstablished strategic goals by identifying and evaluating trends and options, choosing a course of action, defining objectives, evaluating outcomesProvided ongoing coaching and training of Department Chairs and Faculty

Austin, Tx, Us

Responsible for instructing students purusing their bachelor's degree in Human Resource Management

Santa Ana, Ca, Us

Responsible for the overall operation of the Career Services Department to include leading, directing and supporting the Career Services Team to achieve a successful graduate placement rate which included leading the Region in placements for the 2nd and 4th quarters of 2012/2013

Santa Ana, Ca, Us

Partnered with the Academic Dean to oversee the Education Department which involved managing and directing the activities of the Department Chairs, the Registrars, Librarian, Student Services Coordinator, Faculty, and student retention initiatives.

Responsible for providing clients with HR strategies to meet business objectives by assessing the organization, designing/delivering training, facilitating meetings, and coaching clients to implement practical, targeted solutions

Atlanta, Ga, Us

Managed the Human Resource function for both non-exempt and exempt employeesReduced the turnover rate from 48% to 11.9% Reduced the safety incident rate from 11.43% to 2.98% Served as a strategic member of the Leadership Team that successfully repositioned the Grand Prairie facility from 21st place to 4th placeDeveloped and managed staffing strategies and maintained targeted recruitment marketing strategiesTrained, coached, and counseled management on company policies, procedures and federal regulationsEstablished employee retention programs, incorporating effective recruitment and selection techniques, a revised new hire orientation program, management skills development and employee exit interviewsAnalyzed trends in employee turnover and dissatisfaction through the use of employee surveys, exit interviews and implemented strategies to resolve challenges to employee productivity and satisfactionConducted hostile environment, discrimination, harassment and retaliation investigationsEvaluated and reported on outcomes, recommended and implemented appropriate actionsResponsible for maintaining and filing Affirmative Action Plans as well as all division-wide diversity initiativesConducted thorough job analyses and revised job descriptions, including revision of minimum skills requirements and profiles of competencies for use in improving selection, revising training, and providing performance feedbackManaged the annual Open Enrollment processManaged the in-house training department for all exempt and non-exempt employeesResponsible for designing, coordinating, and facilitating both soft and hard skills training to include new hire orientations, sexual harassment, performance management, succession planning, safety, and management/supervisory skills

Paris, France, Fr

Planned sales strategies, prepared sales presentations and gave product presentations to physicians, pharmacists, and influential medical personnel. Achieved the highest market share in the division in a primary product. Ranked #1 in the division at the end of the first quarter. Ranked above the division, region, and company at the end of the first quarter. Increased sales by 15% over previous year’s sales figures. Honored with being one of four sales reps (out of 850) selected to participate in a video taped session of “Integrity Selling” by the renowned author and speaker, Ron Willingham.

Armonk, New York, Ny, Us

Hired by IBM to train physicians in the use of a computerized billing system. Evaluated the overall quality of the training component and analyzed results. Amended curricula and user documentation, and made numerous presentations to large scale audiences. Promoted to Project Team Leader responsible for instructing and evaluating trainers and customer support representatives in preparation for assuming full responsibility of their respective positions.

M.S., Human Resources & Training

B.A., Psychology