Passant Abdo Email & Phone Number

Cairo, Al, Eg

- Overseeing customer account management, including negotiating contracts and agreements to maximize profits.- Setting reasonable sales quotas to be achieved by the sales team.- Developing long-lasting relationships with new customers.- Managing existing customer accounts by ensuring that existing customers remain satisfied with company products and services.- Developing and implementing effective account plans to retain existing customers.- Identifying customer needs and communicating how company products and services fulfill those needs.- Developing solid sales proposals to convince potential and existing customers to purchase company products and services.- Collecting customer feedback to determine product and service shortfalls.

Cairo, Eg

-Maintaining a strong long-term relationship for our current & new partners through calls, setting meetings and visits.-Aligning with the operations team to make sure our POSs are ready to operate in the partners stores.- Onboarding new partners till they go live on the App.- Working in the BNPL department handling different categories partners like BTECH , Axon...- Handling any issue related to my partners, solve them & make sure it's avoided with the other partners for them to have a smooth journey with OPay.

Saint Laurent, Quebec, Ca

Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targetsDefine and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factorsCollaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectivesBecome a Trusted Advisor to key Customer stakeholders to enhance overall customer experienceWork with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale, and improve our customer’s experienceMaintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customersWork with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business ReviewsDevelop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of productsPartner with internal Account team on cross-sell, up-sell, and renewal opportunitiesShare best practices on Adoption, Enablement & Change ManagementPromote upgrades to Customers to utilize new features & realize new benefitsShare Customer success stories & related ROI

Austin, Texas, Us

Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targetsDefine and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factorsCollaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectivesBecome a Trusted Advisor to key Customer stakeholders to enhance overall customer experienceWork with internal cross-functional counterparts in Sales, Product, Engineering, and Professional Services to evolve, scale, and improve our customer’s experienceMaintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customersWork with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business ReviewsDevelop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of productsPartner with internal Account team on cross-sell, up-sell, and renewal opportunitiesShare best practices on Adoption, Enablement & Change ManagementPromote upgrades to Customers to utilize new features & realize new benefitsShare Customer success stories & related ROI

Rabat, Ma

-Technical support and troubleshooting.-Billing and customer education.Supporting the customer with any technical issues for Internet, Cable and landline services.Explain and educate the customer’s Bill and handling any other concerns &/or inquires.

Riyadh , Ksa, Sa

Responsible for solving general queries for customers regarding their orders and Responsible for handling advanced complaints via live chat as well as investigation and coming up with the proper resolution ensuring the highest level possible of drivers satisfaction.

San Francisco, California, Us

Uber/ community support representative: phone support and in-app supportSEP 2018, 5th settlement, Cairo.Responsible for solving general queries for drivers regarding their accounts, payments, and rides and compensating them when applicable. Also Responsible for handling advanced complaints via email as well as investigation and coming up with the proper resolution ensuring the highest level possible of drivers satisfaction.Uber/ community support representative: Eats support teamOct 2019,Deliver high-quality service across multiple support platforms (email, chat, phone).Be a passionate advocate for Delivery partners, Eaters and Restaurants while answering any questions that come your way.Show empathy to frustrated Clients while solving problems and addressing unsatisfactory experiences.

(Freelancer)Responsible for the company’s Facebook page when it comes to handling complaints and was also involved in some small marketing activities and campaigns.

Dubai, Ae

Customer Service Representative OCT 2017 -JAN 2018, 6th of October City, Giza.Responsible for answering general queries for both captains and customers as well as solving customers problems in regards to their accounts, rides and compensating them when applicable.Complaints Team: Emailing departmentJAN 2018 - AUG 2018, 6th of October City, Giza.Responsible for handling advanced complaints via email as well as investigation and coming up with the proper resolution ensuring the highest level possible of customer satisfaction.

Cairo, Eg

I worked on the idea of more than one project to be put into action in the organization’s strategic plan as well as the development of those projects before launching.

In the launching phase of the party, I took part in the creation of the party’s vision and targets.