Passaint Farag Email & Phone Number

Montreal, Canada Area

Canada

1. Prepare a range of non-routine correspondence according to company guidelines for signature by executive2. Compile process and analyze data based on research objectives and prepare reports3. Arrange and coordinate meetings/conferences in liaison with the Meeting and Events Planning team when applicable. 4. Follow up on action items and report status to Executives/meeting attendees. 5. Identify potential speakers and provide local, on-site support as appropriate.6. Coordinate work with third-party suppliers – both internal and external – to address support needs and issues on behalf of the executive7. Arrange conference calls, video conferences or data conferences occasionally involving a global audience8. Anticipate travel needs of executive and independently coordinate complex travel arrangements.9. Support with travel documentation and procedures (itineraries, visa/passport procedures).10. Manage potential complex calendar / diary activity, including coordination of appointments for executives as well as extensive rescheduling. Keep executives informed as needed11. Develop relationships with executives’ clients and their EA’s12. Provide telephone support (i.e. answer calls promptly and courteously). 13. Act as executives’ representative to independently handle calls

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Deployment, Applications and Systems1. Supports at organization level a proper implementation and communication of the sales processes2. Support the sales tool deployment (e.g. SalesForce, ProSales, CCP, SFDC) and related trainings.3. Support the implementation of enabling technologies to local Sales teams, e.g., CRM and Mobility. 4. Support monitoring the compliance of the local sales teams in the organization with required standards for maintaining data in the sales tools.5. Act as local point of contact for the regional Front End Process Manager.6. Support the regional Front End Process Manager in development and use of the Opportunity tracking tools and collect the local business requirements to enhance the sales processes and improve market intelligence.7. Collecting and giving feedback on process and tool deployment success in the organization.8. Support in testing department processes and tools.9. Ensure a proper communication flow in the organization of responsibility on updates related to processes and tools.People and Training1. Support regional Front End Process Manager in the development of a proper network throughout the organization of responsibility to enable a long-run structured and sustainable process mind-set in the sales teams2. Support the deployment of the Sales Training and Certification Program in the organization of responsibility.Market Intelligence1. Support regional Front End Process Manager in deployment and distribution of common sales reports and market intelligence essential to the PP&PS sales community.2. Supports regional Front End Process Manager in monitoring KPI’s and sales performance, e.g. productivity, channels, sectors

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1. Working out finance arrangements, including cash payments and car loans2. Process quotations and sales order in a timely manner including reviewing and checking orders3. Handle all communications with Citroën Head office in France4. Manage all incoming and outgoing documentation.5. updating stock lists, placing orders for new vehicles from manufacturers and buying in used cars6. Conduct all required statistical reports7. Completing sales related paperwork and pre-delivery inspections8. Contact clients for new promotions, special offers, delayed payments

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1. Liaising with team leaders, operatives and third parties to gather information and resolve issues.2. Contribute for the initial hiring and selecting process of the front line.3. Organizing staffing, including shift patterns and the number of staff required to meet demand4. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations5. Reviewing the performance of staff, identifying training needs and planning training sessions.6. Recording statistics, user rates and the performance levels of the center and preparing reports.7. Handling the most complex customer complaints or enquiries.8. Monitoring random calls to improve quality minimize errors and track operative performance.9. Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.10. Communicate and administer policy and procedure and ensures compliance within work team11. Leads monthly meetings with peer groups and upper management to discuss trends and performance in the customer experience functions12. Develop action plans for the business and operation needs of the organization

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1. Participates in design of call monitoring formats and quality standards.2. Performs call monitoring and provides trend data to site management team.3. Uses quality monitoring data management system to compile and track performance at team and individual level.4. Provides actionable data to various internal support groups as needed.5. Provides feedback to call center supervisors and manager.6. Prepares and analyzes internal and external quality reports for management staff review.

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1. Handle front office duty including check-in and check-out of guests 2. Provides a warm welcome and farewell to all guests 3. Complaint handling & follow-up4. Control and be aware of the Room Status to ensure maximum room sales on a daily, weekly and monthly basis. 5. Maintain Public Relation with guests6. Handling of VIP guests7. Keeping a track of repeat guests/guest history8. Obtaining feedbacks and ensuring that the guests are happy during the entire stay.9. Upkeep a high service standard and smooth operation

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1. Ensure all financial procedures are adhered to and all cash logged to Ensure correct balance at all times. 2. Key and cash controls are followed at all times. 3. Ensure Guest accounts are correctly balanced and all Sales are Posted correctly. 4. To control all credit transfers transactions as per hotels credit policy. 5. To carry out reception duties on A.M. and P.M. shifts. 6. To be knowledgeable of the hotel's reservation system, ensuring all bookings are entered correctly and back up files are kept up to date. 7. Ensure all brochure displays are kept up to date and correct information Displayed 8. Carry out any other relevant duties as requested by the hotel management or Director.

Bachelor Of Arts (B.A.), French Language Second Language:English, Good

Education record