Over 15 years of experience with a well-rounded background and contributions in continuous improvement, change management, project management, strategic planning, process improvement, product/tool development, risk and compliance, procedural development, training, research, and analysis. Contributions focused on improvements to people, processes, content, systems, and data that enable organizational growth and sustainment.Easily adapt to varying system applications, roles and responsibilities, such as customer-facing, customer service, operational excellence, and retail services. Expertise includes working with subject matter experts, line of business managers, HR, IT, Risk, Compliance, Credit Policy consultants, and internal/external Legal counsel, as well as executive leadership and clientele in various industries (ex: military Servicemembers, physicians, CPA’s, optometrists, attorneys, and others).My commitment is to provide creative and strategic solutions that drive process improvements, increase productivity, and transform the approach to the work produced. I’ve successfully built strong business relationships throughout my career, while maintaining the Voice of the Customer. I’ve also developed new organizational systems, processes, various tools, prototypes, and wireframes throughout my career to address multi-disciplinary complex projects, while considering the costs, benefits, and success for organizational effectiveness.--MYERS BRIGGS ASSESSMENT RESULTS--- ENTJ, with Intuition ranked at almost highest level- Sees big picture, develops & implements systems to solve organizational problems--KEY SKILLS--LEADERSHIP: Dedicated to striving for excellence, multitask oriented with demonstrated ability to deliver corporate objectives, and well respected by clients and colleagues. Build relationships, lead and develop others.STRATEGIC: Creative, innovative, and able to effectively negotiate, problem solve, manage multiple projects in fast-paced environment, write in a clear and concise manner, communicate effectively across all levels of the organization, and use other various Change theories, methodologies, interventions, and techniques.TECHNICAL: Design and create business models, framework, systems, processes, tools, visualization aids using spatial thinking.FINANCIAL/BUSINESS ACUMEN: Maintain broad functional understanding of organization and interdependencies, use analytical and logical thinking for pattern identification, measure performance, conduct internal and external market benchmarking for growth opportunities and more
Listed skills include Leadership, Process Improvement, Project Management, Management, and 12 others.