Passion Ruben Email & Phone Number

United States

- Mentors and provides daily guidance to a junior team member, fostering their professional growth and development while ensuring alignment with team objectives and company values- Serves as a subject matter expert for podcast data attribution platforms, including Claritas, Podscribe, ArtsAI, Nielsen Brand Lift Studies, and others, facilitating informed decision-making and optimizing campaign performance through comprehensive data analysis and interpretation- Performs duties consistent with previous role, ensuring seamless continuity in responsibilities, processes, and outcomes while leveraging acquired expertise to drive ongoing success and efficiency

Austin, Texas, United States

Following my first 9 months at Dear Media, I was promoted to an associate position as a result of maintaining positive client relationships, managing the high-volume sector of the company, and keeping the renewal percentage 14% above the company goal.> Maintains positive relationships with 100+ brand partners which in turn has helped achieve a 78% brand retention rate> Spearheaded a new initiative to minimize lost revenue by finding creative solutions to quality control issues saving the company $100k in potentially lost revenue> Analyzes data to find repeat patterns and similarities across 50+ shows to help increase secured campaigns> Provides project management to 50+ talent and 100+ brand partners with responsibilities including but not limited to content calendar management, receiving and executing deliverables, orchestrating and leading onboarding calls, and consulting on brand marketing strategy

Austin, Texas, United States

> Successfully orchestrated and executed an impressive portfolio of 70+ brand campaigns, from inception to completion, showcasing expertise in brand retention strategies> Demonstrated exceptional project management skills while collaborating with talent, ensuring seamless coordination of content calendars and the flawless execution of impactful campaigns> Facilitated onboarding calls between talent, valued clients, and internal teams, fostering strong partnerships and driving collaborative success> Proficiently collected and meticulously analyzed post-campaign metrics from a variety of social media platforms such as Instagram, TikTok, and YouTube

> Conceptualized, produced, and edited diverse lifestyle content for Instagram, YouTube, and TikTok, maintaining a visually appealing brand aesthetic> Demonstrated proficiency in using industry-standard editing software to enhance visual appeal and storytelling> Fostered a sense of community by actively engaging with audience comments, messages, and feedback> Established and nurtured partnerships with lifestyle brands, successfully integrating products into content while preserving authenticity and audience trust> Negotiated and executed sponsored content campaigns, consistently meeting or exceeding client expectations> Developed a personal brand identity that resonated with a diverse audience, leading to increased visibility and organic growth

Houston, Texas Area

> Increased total in stock levels by 5% through holding factories accountable to confirmed ship dates> Decreased processing errors by 12% by updating product files with accurate codes and information, which has led to an increase in system efficiencies> Collaborates with Marketing and Product Development teams to ensure products and marketing collateral are delivered promptly> Championed a successful initiative to help track incoming product and invoice clients in a timely manner that has increased efficiencies for multiple departments across the organization> Build and nourish strong relationships with our global team and vendors> Enter and maintain all purchase orders sent to vendors> Communicate with our factories to ensure all goods will be delivered in a timely manner > Maintain all product-related information in SAP, which includes accurate item names and descriptions, prices, and lead times.

Houston, Texas Area

> Managed one of our largest clients by maintaining their records and building rapport with over 50 professionals> Contributed to a 98% customer satisfaction rating by exceeding our clients’ expectations in product knowledge and conflict resolution> Awarded with the title of 2018 Rookie of the Year

Houston, Texas Area

> Consistently exceeded expectations by handling an impressive average of 70 daily calls, resulting in an outstanding 98% personal customer service rating> Demonstrated exceptional efficiency and accuracy in processing diverse customer transactions, including orders, quotes, and returns, ensuring seamless operations and customer satisfaction> Distinguished as a subject matter expert in SAP and Oracle operating procedures, playing a key role in training and mentoring new employees, thus bolstering team capabilities and overall performance> Exemplified an unwavering commitment to customer-centric service by maintaining meticulous records, guaranteeing all customer needs were not only met but exceeded in a timely and comprehensive manner

Houston, Texas, United States

> Evaluated popular trends in the media to increase sales > Established effective relationships with customers by identifying their needs and making relevant suggestions, finding solutions or alternatives for out-of-stock items, and equally valuing all positive and negative feedback> Recognized as one of the top sales associates for establishing the highest number of new accounts

Austin, Texas, United States

> Collaborated with the communication team in planning and developing methods for community engagement on Instagram, Facebook, and Twitter> Organized and maintained event postings for all group class offerings and several annual events> Assisted in the event execution of the annual “Rockin’ Round Up” benefit concert by arranging the event space in an interactive manner, managing volunteers, and networking with donors

Austin, Texas Area

> Received, organized, and processed confidential information daily, such as requests for fee waivers and student information> Updated the FileMaker database by analyzing and processing 50-100 purchase orders daily, while reviewing payments to ensure all documents were present> Performed additional administrative tasks as needed