To respond to and resolve all technical inquiries for specific product line relative to form, fit and function (calls, emails and other type communication). To assist customers in product selections and buying decisions, developing pre-sold customers for our distribution network.To serve as a liaison for field sales force with engineering, production control, and marketing.To keep up to date information on product lines, competitors products, standards and codes applicable to those lines.To provide cross reference to competitor’s products to Appleton Group.To facilitate all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish the necessary support in accordance of our procedures manualTo assist in the creation and updating of literature, product support tools, and product trainingTo assist in product training and product support.To utilize and update Technical Services SharePoint database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required.To provide information and assistance to any Special projects related to Technical Support.

Processors Product Engineering• Interfaces as the central resource with design, process, manufacturing, test, quality, and planning /marketing as the product(s) move to completion and distribution.• Can isolate setup problems that may relate to contact, loadboard, handler, or tester issues.• Reviews and approves test product requirements with offloading site to guarantee customer specifications are met.• Drives activities, performs test failure analysis and recommends changes and disposition to appropriate teams to attain cost efficiency, better quality and higher productivity.• Conceives and plans projects involving definition and selection of new test concepts and approach in the processing or development of new or improved processes.• Can perform operational tasks, debugging with ATE systems like TI's VLCT, LTX Fusion and Fusion EX. Have been exposed also with VERIZON's 93K, TERADYNE Flex systems.• Can handle/operate pick-and-place handlers like ADVANTEST LH4 DELTA Edge DELTA Castle DELTA Matrix YOKOGAWA HS2040Devices Handled: Mainly High Volume Multipass Devices with pre and post Burn-in testing, Burn-in, Cold Temp flow under C035, C027, or C014 technology.Certifications:ESD, 100K, 5S, AUTOMOTIVE, CTTTSpecialties: Troubleshooting, Debugging (e.g. DIB), Line Sustaining, Test Measurement, New Product Offloads, Program Release, Correlation Activities, Statistical Data Analysis, Engineering Disposition, Documentation, Presentation, Data CollectionTrainings: VLCT ATE Applications Training Basic Opens/Shorts/Leakage Tests Fuse Testing Technical Writing Built-in Self Test Automatic Test Program Generation Die ID Test Developmental Training Fab ProcessWafer Analysis IDDQ Testing Technical Presentation Comprehensive Train-The-Trainer Seminar Xtrieve Lite/Xtrieve 2 ApplicationSQL Programming