Coordinate day-to-day gift processing activities and ensure accurate processing of pledges and pledge payments. Record donors’ pledges in database and maintain pledge files. Process checks, credit cards, direct debits, and stock transactions for pledge payments and gifts. Create recurring credit card payment transactions and research declined transactions, review recurring credit card transactions for expired credit card dates and obtain updated information from donor. Prepare written correspondence to donors as appropriate. Produce weekly exports for upload into various systems. Establish and maintain a working relationship with donors as well as diocese and parish employees.

Fill in as receptionist, file set-up, processor and general office assistant as needed. Responsible for verifying loan documentation and credit information and resolving problems regarding documentation issues. Assist in researching and resolving discrepancies, as well as other administrative and customer service related tasks as assigned including; but not limited to, filing, sorting, faxing and uploading documents.

Assist managers and team leaders as needed with clerical work such as creating spreadsheets and reference material. Answer multi-line telephones at the nationwide call center, fielding up to 90 calls per day. Guide customers through the Smile Brands Dental experience and schedule appointments. Trusted with personal and confidential information such as social security numbers, insurance policies, and credit card numbers.

Coordinate schedules, logistics and details for VP of Business Development, and others as needed. Manage and organize various projects related to board meetings, in-house charity, and other needs. Act as office suite manager and liaison between corporate headquarters and office in Mexico. Direct a very robust corporate email-marketing program including monthly community events, business proposals, media relations, marketing communication materials, and promotions; coordinate and send three to eight email campaigns daily to over two thousand recipients per campaign. Run daily functions of the company’s non-profit organization.

Work with realtors, mortgage companies, buyers and sellers in person, by phone and email concerning title work for properties from the time the contract is received to the time the property closes. Enter orders into computer system and review incoming title work; clear title issues order payoff quotes, release of liens, etc. Receipt closing funds, balance files, ship original loan package back to lender. Ensure that title policy is sent to new owner in a timely manner.

Top Producing director of realtor relations in the history of Hot On! Homes. Marketed builders’ new home communities to realtors to increase sales. Coordinated and orchestrated realtor parties and promotional events. Updated and sold video-on demand to realtors for our website. Strategically planned new marketing plans and constantly trying to get realtors to attend events. Completed warm and cold calls to realtors to attend marketing and promotional events, provide exceptional organizational skills, provide correspondence and update records.