Work in a consultative manner with customers, sales, customer services and systems engineering to scope and deliver Professional Service projects.Evaluate customer networks for performance, scalability, and security and provide recommendations to customers about improvements to network configurations and topologies to prevent problems before they occur.Develop and maintain an in-depth technical knowledge of the Juniper Networks Routing product line, i.e. PTX, MX, EX, QFX, vMX, Northstar SDN Controller and ACX-series equipment.Work with the internal Juniper Networks technical teams for placement of products and feature improvements for reliability, availability, and serviceability.Work closely with colleagues and customer’s personnel to help test, design, and plan for deployments of new products and features.Support networks in early stages of deployment Formulate network management strategiesEnsure that PS aspects of engagement follow engagement and delivery processes, working closely with the appropriate Project or Program ManagerAct as a Professional Services project leader on larger projects, coordinating the work of a larger delivery team; act as a project manager when appropriate, owning overall responsibility for network implementation.Develop and maintain strong relationships with the customer's technical management and teams.Participation in requirements gathering workshops, discussions and meetings with Customer’s Design, Test and/or Engineering TeamsReviewing customer provided (technical) informationParticipation in workshops, (reviews) and discussions around design, testing, validating and implementing Juniper solutionsProviding input related to ‘best practices’ in design, implementation and/or migration planning, and validation & verification testingTaking ownership of, or assisting with creating Assessment, High Level Design, Low Level Design. Test Plans, Implementation and Migration plans

• Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. • Hands on experience in AOS release 6.X.X, 7.X.X and 8.X.X• Providing support for Global Enterprise Alcatel-Lucent Customers• Effectively handled network outage issues and resolved them in a timely manner.• Investigate software defects and file reports for resolution.• Attending conference calls with development team as a part of firmware development and bug fixes.• Documented all the case related information and the provided resolution(s) in Siebel CRM tool.• Review and publish technical documentation for internal and external use.• Handle the cases opened on different issues involving Alcatel-Lucent networking hardware in live enterprise networks • Provide assistance to Field engineers and Sales on feature testing and POC in networks in pre-implementation stage• Reporting bugs and coordinating with Alcatel-Lucent R&D team.• Performing Sanity test, implementing the customer’s scenarios in TAC Lab and providing solutions after the replication.• Providing RCA (Root Cause Analysis) reports after log analysis.• Reproduce the technical issue and bugs in lab.• Helping the customer to troubleshoot the issue and resolve it at the earliest. • Coordinating with Alcatel-Lucent Engineering on emergency issues and critical problem resolution.• Preparing Technical Tips and knowledge base for Trouble shooting steps and publishes on Alcatel-Lucent website.

• System Integration and Optimization for IP/MPLS Backbone Network, RJIL MUMBAI. Integration tasks of IP over MPLS-VPN, ISIS & MP-BGP on Cisco ASR (901, 903, 920, 9010 & 9912) Backbone.• Responsible for LTE cell site router integration over ring topology.• Configuring and troubleshooting MPLS network elements: CPE, PE, BGP Route Reflectors.• Network Automation and Integration post check with PHP & PYTHON respectively.• Responsible for analyzing test results to ensure proper functionality of automation systems• Support staff in diagnosing problems and reporting bugs and enhancements to development• Responsible for configuring and maintenance of IP SLA probes pan India.

My client is Tata communications Ltd. Working for tata communications in Chennai.