Pat Brisson Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario

High-end behind bar metering systems, corporate hospitality and retail industry with leading edge point-of-sale (POS) hardware and softwareSales & Customer Service support for premium behind bar systems sales

Industry leader in building and supplying quality beverage dispensing solutions and EquipmentCommunicate with Quebec and Ontario based customers on a regular basis to ensure customers are aware of monthly specials and new products.Entry of customers' orders received via fax, phone or e-mailEnsure promised delivery is met by ensuring time of shipment is conducive to delivery schedule.Assigned to oversee back orders and "build reports" to ensure product completion and shipment/pick-up.Greet and assist "walk in" customers at order desk. Answer inquiries and complete "over the counter" sales.Control and Coordination of inventory shipments to and from national locations (Transfers)Generated repeat and return business from otherwise "dormant" accounts with follow-up and reintroduction through product marketing.Rejuvenated Quebec sales by $400,000 within 8 months of employmentAchieved target sales every month since

Global leader in the recycling and remanufacturing of imaging suppliesWeekly reporting to Sales Manager and Head officeEntering of daily orders to ensure timely delivery to meet customers' requirements.Control of back orders and shipments of day's ordersControl and Coordination of inventory shipments to and from Head Office; Daily cold calling on prospective and existing clientsCustomer relations - Providing detailed information on new products and servicesCustomer service (orders and concerns)Assisted with inventory controlAssist in the hiring of new staffGenerated repeat business through successful client follow-up and customer serviceResponsible for the day to day functions of the office,

Design, manufacture, sales and service of digital printing solutions for the short-run color print marketResponsible for customer service. Duties included answering customer queries, problem solving and providing detailed information on new productsProvided support to the sales team, ensuring all sales and service objectives were metPlay a key role in increasing retention as well as satisfaction of products and serviceCultivated positive and enduring relationships with customersAssisted in the training of new customer service representatives and associatesGenerated repeat business through successful client follow-upCultivated relationships with customer base in the printing industry, reestablishing company products and services, as well as uncovering new customer needsEnsuring customer orders are entered accurately into the AS-400 system in a timely manner to ensure delivery commitments are met.

A small entrepreneurial business specializing in continuous forms printing equipment sales and maintenance.Responsible for increasing Rotograph's annual sales to ensure continual growth.Establish a target call list of customers throughout Canada, concentrated mainly in Ontario and Quebec in order to acquire new customers and ensure the maintenance of existing and economically beneficial long-term customer relations.Ensure all leads developed from cold calls are followed up to ensure the close of the sale.Developing a strategy for attacking and penetrating a customer master list.Devising a technique for introducing products to new customers.Serving as product specialist and trainer on newly introduced technology, while continuing to ensure customers' requirements are met.Responsible for professionally handling all customer orders, from the initial call from the customer through to shipment/delivery.Submit all quotations/estimates to customers.Follow up via phone or in person on orders shipped to ensure customer satisfaction.Accountable for effective liaison with suppliers of equipment, service and parts to meet customer requirements.Suggest new products that satisfy customer needs while increasing Rotograph's earnings.Issue timely and accurate purchase orders for both parts and equipment.Authorize customer exchanges and discounts.Ensure timely shipments and accurate billing.

Education record

Westview S.S; S.S.G.D, Toronto

One year in the commercial printing course