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At HCLTech, my tenure as a Senior Specialist in Account Services has been marked by leading the Network Transformation Project for a principal Verizon account. With a focus on cross-functional team leadership, I prioritize delivering key implementation milestones, managing project schedules, and presenting crucial governance reports. My negotiation skills ensure that all stakeholders, including executive leadership, are aligned and informed on progress and objectives.Our team's dedication to excellence has been evident in successfully mitigating risks and resolving issues, earning trust, and achieving project goals. As a PMP-certified professional, the experience gained from managing complex projects at Verizon Business has been indispensable in my current role. Upholding high standards in project management and stakeholder engagement continues to be my driving force.
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Senior Specialist - Account ServicesHcltech Nov 2023 - PresentDallas-Fort Worth MetroplexManage and oversee all aspects of a Network Transformation Project for a principal Verizon business account, leading a cross-functional team to deliver implementation milestones; tracking project data, creating weekly status reports, identifying and managing risks, issues and changes, and managing the project schedule; presenting governance reports for internal and external stakeholders, including executive leadership, regarding progress on project deliverables and ensuring alignment on project objectives. -
Project ManagerVerizon Business Apr 2015 - Oct 2023Irving, TxManaged and delivered complex and cross-functional projects for principal business accounts while exceeding customer expectations. Ensured timely implementation of project deliverables by working closely with internal and external team members, providing weekly status updates and tracking risks, issues, and changes, tracking project data, developing strategic planning, and managing the project schedule. Created and presented governance reports for internal and external stakeholders regarding progress on project deliverables and to ensure alignment on project objectives. Effectively mitigated and resolved risks and issues by setting appropriate stakeholder expectations and by working with internal and external resources to identify and escalate resolution measures. Served as a process SME for seasoned team members and mentored new team members on various projects, processes and products as needed. -
Children & Family PastorNew Life Church Of Denton May 2008 - Aug 2014Sanger, Texas, United StatesDirected all aspects of the Children and Family Ministry program, including policy implementation, staff and volunteer development, curriculum selection and implementation, and financial oversight. Developed a strong volunteer base and core leadership team that reduced volunteer turnover. Expanded the Children’s Ministry space and managing projects to provide technology and physical facilities upgrades in the classrooms, while increasing participation in Children’s Ministry gatherings and events. Implemented and organized programs and events that led to greater community awareness of the church and increased donor support, thus decreasing budget needs for Children's Ministry department.
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Supervisor Of Cobra And Eligibility ServicesCbca Administrators Sep 2002 - Apr 2007Fort Worth, TxSupervised COBRA and Eligibility department staff, overseeing all aspects of department functions. Led consolidation of COBRA services from other regional offices to our Fort Worth office, resulting in reduced company overhead while ensuring client retention and reducing department overhead. Managed a claims processing unit for a new client block during the acquisition process, resulting in a smooth transition and increased company revenue. Provided support to the Director of Operations with analysis of monthly operating expenses, staffing, and revenue while mapping department workflows for Managers, resulting in increased productivity.
Pat Burroughs Skills
Pat Burroughs Education Details
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Bachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Pat Burroughs
What company does Pat Burroughs work for?
Pat Burroughs works for Hcltech
What is Pat Burroughs's role at the current company?
Pat Burroughs's current role is Experienced Project Manager.
What is Pat Burroughs's email address?
Pat Burroughs's email address is pa****@****ise.com
What is Pat Burroughs's direct phone number?
Pat Burroughs's direct phone number is +194033*****
What schools did Pat Burroughs attend?
Pat Burroughs attended Cleary University.
What skills is Pat Burroughs known for?
Pat Burroughs has skills like Human Resources, Teaching, Leadership, Team Building, Management, Customer Service, Public Speaking, Training, Outlook, Employee Relations, Program Management, Microsoft Office.
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