(Laid off Aug. 17 due to shortage of work)Hired as "hybrid"​ Fire and Building Security Technician. Assisted with verifications, inspections and repairs of customers' fire alarm systems; including fire panels, detection devices, alarms and bells, emergency lighting and portable fire extinguishers. Filled out inspection reports as required. Assisted with building security system new installations, retrofits and upgrades.

Responsible for interfacing with external customers, then scheduling or dispatching service calls to the Wpg Service team as well as subcontractors across Canada. •Maintained strong focus on work order details, time reporting and parts usage to ensure accurate customer billings. •Prepared and managed future work schedules to maximize technician productivity.

Responsible for dispatching service calls (primarily server, network and PC related) and background support for the Technical Services team which ranged in size from 6 - 8 techs plus sub-contractors. Administrative support included call closings with a focus on work order details and time reporting to ensure accurate billing.

Responsible for coordinating/dispatching service calls and supporting a team of 26 sub-contractors throughout the remote areas of B.C.•Ensured that the life cycle of each service call - parts diagnosis and ordering; communication with client; onsite service; call closure with required details and parts usage – was completed as quickly and accurately as possible.•Minimized escalations by acting as liaison and maintaining effective communications between NexInnovations customer management; customers’ end users and helpdesk staff and sub-contractors’ personnel. •Provided continual, effective focus on invoiced sub-contractor labour, parts usage and cost.

Responsible for installing, troubleshooting, servicing and preventative maintenance of electronic building controls and facilities management systems. Enhanced customer relations by communicating with primary account contacts and providing service updates, reviews and recommendations for outstanding issues as well as user training.

Responsible for management of resources and logistics to fulfill PC based project work in the Manitoba and NW Ontario regions.- Ensured prompt handling of issues and problem escalations as liaison between local and national project managers, field technicians and end users.- Improved performance and growth of team, ranging from 7 to 24 members, by performing annual performance reviews, implementing individual training schedules, holding informational and motivational bi-weekly team meetings as well as individual coaching.- Focused on maximum profitability of ongoing and future projects by tracking contracted revenues vs. actual costs and providing 30/60/90 day forecasts to management.

Branch Manager 1997 - 1998 Responsible for overall health of the branch including revenues, customer requirements and all aspects of the service team.- Established ‘one-stop’ service environment for the customer by developing service partner contacts across Canada to provide project resources as required.Account Representative 1991 – 1997Responsible for project work, logistics and revenues as well as maintaining an active role in the field as hardware service/installation and project technician.- Utilized as ‘troubleshooter’ at problem accounts to resolve issues with customers and rebuild communication lines.- Expedited new sales and growth by identifying potential revenue projects and composing responses to customer RFQ’s with accurate pricing for parts, labour and third-party services.- Maintained consistent 25% margins as project manager for national account with 74 branches in Canada.- Accelerated team development across Western Canada as company resource and trainer on new service call dispatch system, including parts inventory management and customer invoicing.Customer Engineer 1982 – 1990Responsible for diagnosing and repairing computer equipment problems in a timely and efficient manner, as well as performing P/M’s and new equipment installations. - Maintained a high degree of focus on communication and customer satisfaction to become the primary point of contact for largest major accounts in Winnipeg.- Received “President’s Award” for problem research and suggestion resulting in major company savings worldwide