Head Of Customer Experience
CurrentThis role involves all aspects of operating the national rail network with close cross border ties to Translink and the Enterprise service to encompass the good delivery of rail services throughout the island of Ireland. It has responsibility for the control and operation of all stations and staff in those stations on the Iarnród Éireann network, as well as all On Board customer facing staff (Hosts & Customer Service Officers). It has key focus on enhancing the customer experience at station, and on both Commuter and InterCity services. There is also a sharpe focus on revenue protection measures and the deployment/management of revenue protection teams on all services. The role will also have keen objectives set around IR/HR matters for the regions as well as financial stability in terms of payroll and operating costs.