User account creation and upkeep as well as installing, configuring and maintaining all user workstations.Routine maintenance and monitoring all IT systems of 100 network devices while supporting over 40 users.Evaluating, recommending, and making hardware and software purchases or upgrades. Researching and resolving solutions to various user and network issues.Overseeing all scanning, printing and plotting equipment including ordering of all supplies.Managing in-house Exchange Mail Server, Barracuda Spam Firewall and 15 mobile devices.Created helpdesk ticket system for providing, managing and tracking end user support.Developed usage documentation, backup, disaster recovery, IT strategy and policy plans.Improved reliability and secured network by installing and updating both hardware and software solutions.Implemented additions and modifications to network and systems to allow easier access and manageability.

for the Configuration and Delivery of Valco productsResponsible for the remote installation, configuration, maintenance and support of all Valco solutions. Performing the installation of computer, scanning and storage equipment at customer locations. Collaboration with the project team throughout the process of delivering a solution focusing on the technical tasks while maintaining clear understanding of the overall project goals. Establishing and maintaining effective customer relationships; communication with customers on a regular basis regarding system status; follow up with customers regarding critical system problems on a timely basis. Documenting implementation details for each customer system in accordance with the Delivery Process. Participation with internal process improvement and providing status reports to Valco and site project managers. Experienced in remote management and troubleshooting of hardware and software. Frequently traveled to customer sites to train IT staff on product use and maintenance.