Oversee IT operations for an electronics repair and refurbishing warehouse with over 200 employees and find solutions for day-to-day IT issues. • Oversaw and provided support to all 150+ employees and workstations in the building for a technology company with over 100 locations worldwide. • Implemented an inventory and user tracking system that cut down on IT tickets by 21%. • Planned, managed, and executed all IT projects, and resourcefully maintained IT operation for the entire company building. • Provided support as the main point of communication for all IT related issues and handled the entire IT inventory. • Setup and run networking through the warehouse on Cisco switches and patch panels. • Trained, motivated, and supported dozens of new and existing staff in all areas of the company and departmental procedures and expectations. • Improved the overall network capabilities through designing and implementing new connectivity network configurations. • Coached and counseled employees on performance deficiencies and documents as required and providing positive-reinforcement and encouragement which consistently brought performance to target. • Worked on solutions used by employees to complete day-to-day tasks, reducing finish time.

Carried out on-location troubleshooting, support, and repair for residential and business locations of clients. • Ensured that internal IT structure of enterprises are up-to-date and running efficiently as per organization guidelines. • Implemented an offer to upgrade users to Windows 10 (using a cost-free method from Microsoft) to attract potential customers, ultimately increasing sales by 78%. • Supervised the administration for an IT company that specialized in onsite repair and deployment of residential and commercial equipment. • Built, configured, patched, and upgraded physical and virtual Windows servers as well as providing troubleshooting. • Applied effective networking, virtualization and security solutions using VMware ESXi and Virtual Box. • Oversaw and collaborated with the team to effectively execute various projects for clients, such as: smart home tech, professional A/V equipment, ruckus routers and switches, barracuda security equipment, Microsoft Exchange Administration, Windows Server Administration, POS setup, VMware setup and administration, Virtual Box setup, Computer hardware and software repair.

IT Admin at a small sign-printing shop, in charge of all IT and technical support and electronic correspondence between suppliers. Provided all hardware and software support. • Carried out key IT functions such as server administration, hardware/software support, e-mail administration, active directory, printers, and PC Imaging. • Created scripts to automate business tasks and save countless work hours for employees. • Improved internet outages of various machines by Instituting a new network with switches and patch panels throughout the building by upgraded its old system. This improved overall network capabilities. • Kept IT infrastructure running at peak performance by properly maintaining all company hardware/software (network components, industrial printers, computers, servers, etc.) • Planned, implemented, and maintained a Windows domain-based infrastructure with AD, which simplified resource location and allowed for effective security implementation.