- Served as main point of contact for issues relating to online banking, including the discovery and reporting of functionality defects, bugs, enhancement ideas; also responsible for the escalating of those issues to the appropriate parties - Evaluated, selected, trained and led multiple teams of escalated support personnel to assist with online/ mobile product issues (including online account opening, online bill payments, remote deposit, online/ mobile banking and 3rd party personal finance management services) - Proven success in delegating duties & responsibilities among co-workers and holding them accountable for their work- Regularly provided troubleshooting assistance for internal & external customers with moderate to advanced technical related issues pertaining to UFCU’s online/ mobile product offerings

- Researched emerging Online Banking technologies and coordinated vendor demonstrations- Assist with the implementation of a new Core processing system (Episys), a new Online Banking system (WRG MemberEdge), an Online Account Opening solution (Andera)- Developed intricate test case scripts and coordinated testing of new technologies with group of twenty individuals- Served as primary liaison between a large financial institution and several vendors- Maintained both a production and staging environment for a robust Online Banking solution/ online account opening/ core processing/ company intranet/ company website