Pat Hatcher Email & Phone Number

Indianapolis, Indiana

 Management of customer service and branch operations including overseeing the development and maintenance of overall branch operational plan, and evaluating branch employees in their handling of customer interactions to ensure a high level of customer satisfaction.  Human resource management including developing overall training and development plan for branch employees, setting goals for employee development, and providing continual feedback based on performance. Developing overall sales and marketing strategy for the branch including assessing and analyzing competitive environment to plan for future growth. Developing and implementing plan to increase marketing efforts by targeting new potential customers while still maintaining and growing current account rental volume.

Washington D.C. Metro Area

-Analyzed and categorized in coming correspondence, at least 300 per day. As well as, monitored and evaluated coding and analysis of a team of volunteers under direct my supervision. -Participated in weekly meetings to discuss emerging issues and decide how to address them.-Managed and coordinated large team of volunteers to accomplish department goals. Informing and coaching them on day to day goals and changes in policy and emphasis for the department. -Implemented monthly productivity goals for the department as a part of a small team of fellow associates. Saw increasing productivity and efficiency throughout my time with the department as a direct result of goals and initiatives put in place by my team.

Indianapolis, Indiana Area

-Conducted audit of over 400 flexible staffing vendor companies and contract staff.-Communicated with vendors and representatives via telephone and email to verify staff information, and compiled information in large database.-Complied and analyzed data within the audit to present to the department head and other staff.