Pat Hess Email and Phone Number
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Pat Hess is a Senior Engagement Owner – Population Health, VA EHRM Project at Cerner Corporation. They possess expertise in management, quality assurance, vendor management, sdlc, account management and 16 more skills.
Cerner Corporation
View- Website:
- cerner.com
- Employees:
- 26201
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Senior Engagement Owner – Population Health, Va Ehrm ProjectCerner CorporationKansas City, Mo, Us -
Senior Engagement Owner – Population Health, Va Ehrm ProjectCerner Corporation Apr 2022 - PresentKansas City, Missouri, United States -
Engagement Owner, Population Health, Va Ehrm ProjectCerner Corporation Jul 2020 - Mar 2022Kansas City, Kansas, United States•Cultivate external client relationships to achieve business objectives•Direct and support a team of associates responsible for client project deliverables•Create and maintain project plan based on contractual commitments•Influence and collaborate with internal and external stakeholders to establish and execute project objectives•Manage project resources, financials, and scope according to project plan and contractual commitments•Manage project risks and escalate as appropriate•Manage project milestones and review regularly with both the internal project and external client teams
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Support Services OwnerCerner Corporation Jul 2018 - Jun 2020Kansas City, Missouri, United States• Accountable for client satisfaction and service level attainment• Achieve business objectives by cultivating external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies• Manage client service request escalations and escalate as appropriate• Obtain approvals for change requests, prepare documentation, and lead weekly client change control call• Work in technology applications to track issues, monitor resolution, and confirm process adherence• Facilitate and coordinate package management• Collaborate with internal stakeholders to achieve client objectives
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Area Manager - Kansas CityColtrane Systems Llc Nov 2013 - Jun 2018Kansas City, Missouri Area•Present all sales proposals from RFPs, awarded in Kansas City area. Collaborate with existing clients; bid on jobs in open market for projects that range from a few thousand dollars, to over a million dollars. •Manage projects to ensure work is completed as efficiently as possible, and on a timely basis. •Invoice all accomplished work. Requisition materials from vendors based on scope and design of projects. •Hold ‘kick-off’ meetings, with staff, prior to beginning a new project, to make sure everyone understands criteria, and their responsibilities.•Initiated Kansas City branch of Coltrane, with no previous experience in the field.•Managed a project that consisted of installing all backend equipment and 6,800 phones for a Cisco VOIP (Voice over Internet) phone deployment, for Department of Defense. Encompassed multiple states, and numerous locations in each one. -
Head Of Qa And Service/Release Management For The AmericasThomson Reuters Dec 2012 - Sep 2013St Louis, Missouri, United States•Managed QA groups for 4 infrastructures, with 13 team members, Third Level Support (3LS), with 5 team members, and Release Management group, with 2 team members; delegated work and resources to teams. •Attended sector meetings – the foundation for all new work; represented QA and 3LS on Change Advisory Board (CAB) meetings, Service Forums, and Architecture Reviews. •Interviewed/hired all QA, 3LS and release management roles.•Incorporated 3LS for 4 distinct infrastructures into 1 group, decreasing number of people to do the job. Redistributed resources to other areas.•Assumed a major part in securing QA test suites to become automated, which improved quality.•Orchestrated Global QA call, ensuring all teams are using same methodology. -
Manager Of Service (3Ls) & Release Management For The AmericasThomson Reuters Jul 2012 - Nov 2012St Louis, Missouri, United States•Oversaw Service Improvement Plan (SIP), to enhance transfer of knowledge, improve documentation and regulate handover processes, resulting in a 30% decrease for out of hours escalations. •Owned Service Roadmap that ranked existing defects; presented them for stakeholders’ signoff. •Established central repository for tracking/scheduling releases, linking release notes and documentation
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Head Of Qa For The AmericasReuters Apr 2010 - Jun 2012St Louis, Missouri, United States•Presided over 4 QA teams that carried out all QA work in the Americas.•Confirmed that 4 infrastructures all have the required test hardware/software licenses to build out appropriate test environments.•Presented a “Heat Map,” that summarizes all known risks and mitigation plans to management.•Created workflows for defects that was accepted by our QA Teams globally.
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Manager Of Qa And 3Ls, Reuters Data Feed Direct (Rdfd)Reuters May 2007 - Mar 2010St Louis, Missouri, United States•Directed a team of QA and 3LS engineers in Americas, with some reports in Europe and Asia.•Interviewed and hired all QA and 3LS support staff. Evaluated employees’ performances. Trained, mentored, and retained team members promoted to technical lead roles. Supported staff in conflict resolution.•Scheduled resources for software releases and lab environments, collaborating with UK and Hong Kong.•Represented QA on Local Service Forms, Change Advisory Boards and Architecture Reviews. -
Qa Engineer, Data Feed DirectReuters Jan 2005 - May 2007St Louis, Missouri, United States•Fostered and maintained test cases. •Examined software releases to make sure all requirements were met.•Provided various teams with all release relevant materials and documentation.•Devoted 6 weeks bringing new QA team online, in London.•Completed hardware certification on all new server platforms. •Opened and handled all defects in software.
Pat Hess Skills
Pat Hess Education Details
Frequently Asked Questions about Pat Hess
What company does Pat Hess work for?
Pat Hess works for Cerner Corporation
What is Pat Hess's role at the current company?
Pat Hess's current role is Senior Engagement Owner – Population Health, VA EHRM Project.
What is Pat Hess's email address?
Pat Hess's email address is pa****@****ers.com
What schools did Pat Hess attend?
Pat Hess attended University Of Missouri-Columbia, Ipvm.
What skills is Pat Hess known for?
Pat Hess has skills like Management, Quality Assurance, Vendor Management, Sdlc, Account Management, Integration, Software Project Management, Unix, Agile Methodologies, Business Analysis, Testing, Customer Service.
Who are Pat Hess's colleagues?
Pat Hess's colleagues are Daniel Smith, Mike Cautillo, Tony Arden, Vipin Nambiar, Julian Albadan, Melinda Gillmann, Mary-Jo Tucker.
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Patricia Hess
Los Angeles Metropolitan Area
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