Elected Co-VP of Community Relations for the Middle Tennessee Chapter of ASTD. Responsible for developing relationships in the community with other non-profits such as the Red Cross and Habitat for Humanity.Those relationships enable the highly talented professional trainers within the chapter to use their skill sets helping others and impacting people's lives

•Directly supported the CFO and CEO to design and develop a training strategy to leverage best practices across the sales force, which contributed to sales productivity improvement of 50% and one company record sales month.•Using a training needs analysis, developed a framework for using mentoring, individual development plans, and training to launch the first company-wide training program designed specifically for sales. •Designed, developed and delivered webinar / classroom based training program in support of a CRM deployment to the sales force which resulted in improved lead-to-order-to-close discipline. •Created, managed and facilitated the company’s first new hire on-boarding process for sales and technical professionals.

•Planned, organized and implemented council cookie and nut sales strategy and led annual sales campaign generating $1.6 million revenue o Redesigned individual incentive program and the marketing program for sales resulting in 11 percent sales increase while national and regional sales were in decline. o Selected, developed process and deployed a web-based automated cookie ordering tool which reduced overhead staffing costs by 25% and increased order accuracy while reducing complaints and bad debt.•Council IT operations o Managed IT infrastructure, system back-ups, point of sales software and devices. • Created help desk trouble reporting and escalation process reducing PC and server downtime. • Upgraded Point of Sale hardware and software improving customer experience by reducing check-out time and expanding methods of payment to credit and debit cards.

• Founded Training Company increasing sales from $40,000 to $1 million within 4 years. o Developed and delivered training programs for Fortune 500 clients designed to drive efficiencies and improve business processes. o Recruited, hired developed and managed a team of 10 trainers, to deliver innovative participant focused and performance-based learning solutions. Key clients: • New York City Board of Education - Awarded $980,000 Web Based Technology Training Contract. o Responsible for instructional design/delivery of elementary school teacher training curriculum o Led citywide training program and migration to Microsoft Outlook, including managing logistics and profitability. o Designed and implemented courseware based on needs analysis including tip sheets, leader and participant guides and course evaluations.• AT&T - Instructional designer for two sales training programs. o For sales: created new employee orientation, which combined instructor led training and web-based training modules. o For proposal management: created an internal testing-based certification program to certify administrative assistants as proposal writers. 70% of program participants successfully were certified and promoted, creating a low cost solution to a critical resource need. • New Jersey Public Service Electric & Gas - Managed enterprise-wide technology training programs. o Enterprise training manager responsible for designing and managing the deployment for major programs. • Developed and led two enterprise-wide technology rollouts resulting in increased employee productivity. • Streamlined new employee training for the Credit & Collections Call Center. • Used ADDIE model to develop training o Provided individualized CEO and Senior Executive technical training and support.• Tiffany & Co. - Responsible for program management • NJ Department of Labor Professional Services Group