Provide global support for continuous improvement efforts within Littelfuse facilities, and assist with supplier quality challenges and assessments. Drive global quality initiatives and improve processes internally and within the supply chain. Provide global support for new product initiatives requiring new materials and/or processes.

Maintained the quality management system, “QMS” registered to appropriate ISO standard. Successfully continued third party system registration of QMS. Assured that the QMS exceeded current customer requirements and expectations. Ensured that the strategic quality focus was consistent with trends in served markets. Streamlined QMS by transitioning from burdensome document based system to agile process based system. System simplification facilitated integrating all three sites on to one registration certificate when manufacturing and distribution operations ceased in Boston. Introduced "line of sight" objectives, aligning individual and department goals to key corporate metrics. Managed and coordinated company efforts focused on meeting internal and external quality specifications. Timely resolution of customer complaints and returns assured customer satisfaction and their repeat business. Familiar with formal quality tools including SPC, DFM, PFMEA, APQP, PPAP, 8D, Robust Engineering, Six Sigma and Lean.Implemented year on year improvement programs using common template for tracking performance. Lead cross-functional teams to 17% reduction in customer complaints, 33% reduction in logistics errors, increase in first pass yield from 97% to 99.95%.

Re-established the quality management system, “QMS”, resulting in successful third party registration to TS-16949 after certificate suspension. Assured that QMS exceeded current customer requirements and expectations. Integrated new product requirements and ensured that the strategic quality focus was consistent with trends in served markets. Established and incorporated short-term objectives into annual business plans. Managed and coordinated company efforts in meeting internal and external quality specifications.

Established relationships with decision makers at target OEM accounts. Presented technical capabilities targeting problem identification and potential solutions. Developed pricing strategies to assure closure, cost effectiveness and profitability. Responsible for accurate and timely quotations (average of 80 each week). Streamlined quotation cycle to an average of 2 days. Devised an electronic quotation form allowing sales representatives to provide up-to-date pricing based on changes in commodity and precious metals markets.Identified and closed $14,000,000 of new business for connector and lead frame applications by establishing working relationships with key personnel at automotive OEMs and tier one suppliers.Devised and qualified a novel material system for critical wire bond application eliminating OEM's primary cause for internal loss. This material system saved the customer $3,000,000 annually. Maintained $5,000,000 of core business through timely discovery of a manufacturing technology shift resulting in seamless transition to a new product.

Directed engineering, research and development and technology projects related to new product development and market penetration. Established and controlled engineering and R&D budgets. All capital and research projects were completed on time and within budget. Determined technology objectives for both long range strategic plan and short-term annual plan. Serve as liaison to appropriate technical committees, professional societies and customer teams. Conducted customer sponsored investigations as requested. Published and presented results of R&D investigations at technical conferences. Provided technical expertise and counsel for all metallurgical processes and product application matters. Primary contact for customer initiated inquiries. Interpreted requirements and developed engineered materials solutions for application opportunities.Principal author of over 20 technical papers and publications. Topics covered physical and chemical properties of coatings including corrosion, electrical conductivity, fretting, fretting corrosion, friction and wear, oxidation and diffusion.