Act as the key contact and subject matter expert for all order -related activities world wide.• This includes creating orders and managing through to PO issuance, while working with key stakeholders to ensure that their requirements are met.• Managing order execution process, resolving problems, mitigating delays, mediating disputes and escalating issues.• Establish objectives, procedures, templates and workflow processes for order release and deliverable schedules• Developed relationships with Finance and other business units to support enterprise objectives, influence key stakeholders and jointly develop strategic cost effective incentives.• Manage order review meetings to ensure delivery against objectives and contract budgets, develop regular reports on orders against performance, and inform internal customers, suppliers and management of activities and progress through regular written and verbal communication.• Provide recommendations for improvements to processes, procedures, and workflow for order management Work with legal representatives to develop and insert appropriate legal documentation in contracts, as warranted.• Communicate with, legal staff, and business leaders to craft processes that align with their business needs with contractual requirements to achieve business outcomes.• Manage multiple complex costing issues and the initiatives and able to operate with a sense of urgency across organizational boundaries.• Generate reports for financial audits, approve invoices for payment, verify deliverables from vendors and track hardware changes across sites.

• Act as the key contact and subject matter expert for all order -related activities world wide.• This includes creating orders and managing through to PO issuance, while working with key stakeholders to ensure that their requirements are met.• Managing order execution process, resolving problems, mitigating delays, mediating disputes and escalating issues.• Establish objectives, procedures, templates and workflow processes for order release and deliverable schedules• Developed relationships with Finance and other business units to support enterprise objectives, influence key stakeholders and jointly develop strategic cost effective incentives.• Manage order review meetings to ensure delivery against objectives and contract budgets, develop regular reports on orders against performance, and inform internal customers, suppliers and management of activities and progress through regular written and verbal communication.• Provide recommendations for improvements to processes, procedures, and workflow for order management Work with legal representatives to develop and insert appropriate legal documentation in contracts, as warranted.• Communicate with, legal staff, and business leaders to craft processes that align with their business needs with contractual requirements to achieve business outcomes.• Manage multiple complex costing issues and the initiatives and able to operate with a sense of urgency across organizational boundaries.• Generate reports for financial audits, approve invoices for payment, verify deliverables from vendors and track hardware changes across sites.

Promoted as Team Lead for the EDMS Project Management Team (up to 8 resources) on Customer Specific analysis and cleanup of erroneous old data – improved quality of data by implementing ways to improve integrity of data, without compromising day-to-day business activities. Reduce discount leakage resulting in savings to Cisco.SME (Subject Matter Expert) Responsible for designing and implementing change for the new Service Contractual Legal Agreements process and training new resources for the team.Trained cross- functional organizations to ensure quality business standards which would help drive consistency, improving customer satisfaction in CS Ops/Sales Ops. Responsible for Large Accounts to ensure quality control was consistent and accurate thus, eliminating customer satisfaction issues while preventing exposure to revenue lost.(approx $350K annually).Team Member responsible for standardizing and the validation of discount names, types, and other attributes in Cisco’s company tools and posting daily updates to LiveLink to further ensure team communication is seamless.Review Product Contractual Legal Agreements (US, Canada, APAC, Global) to analyze the terms and conditions to ensure the actual product contractual discounts were accounted for accurately in CMS, ECLM, and the EDMS Application.Reviewed, analyzed, & corrected any orders which were held due to error via the customer/pricing database.

Single WW focal point for all supply related issuesEnsure cohesive teamwork between OCM, GCM MFG, Suppliers & WW Operation teamsEffectively communicate supply shortage/excess issues to Senior Mgmt/ExecsEnsure internal/external customer satisfactionMaintain closure to a 13 wk forecast Manage optimum levels of inventory while eliminating parts shortageHigh volume order placement for storage productsRe-evaluate and recommend potential suppliers on an as needed basisActed as liaison in daily interactions with suppliers, purchasing teams, engineering, and global sales groupResolved receiving and accounts payable discrepanciesFollow-up with suppliers to ensure on-timely delivery Assisted in the development and maintained all tactical business processes specific to procurement activitiesEvaluation of supplier’s performanceReduced product costs

Improved customer satisfaction by 90% as the lead facilitator to a small start-up company by ensuring timely and accurate requests of contract requirements, which were performed and provided to customers within 24-hours Assisted in the development and design of the contract process Pro-actively identified and resolved non-compliance issues related to contractual commitments with customersContributed to the design and development of a contract tracking system; responsible for all contract tracking system data entriesCreated and published reporting tools to effectively track contract status to marketing staff and high level management for review

Managed team of three (3) contract administrators and acted as the department’s focal point for IBM’s worldwide disk drive Responsible for the efficient administrative procedural function of the department Worked daily with senior attorneys to provide advice and guidance on contractual issues and identify business risks Completed all contractual audits on schedule with a positive rating by identifying non-compliance issues with sales contracts Contributed to the improvements and implementation of a contract tracking system