American Heart Association, Dallas, TX• Led project planning and implementation for major conferences/events for $703 million association Exceled in registration, deadlines, logistics, and coordination with speakers• Created sales reports in Microsoft Excel to identify trends, weaknesses, and opportunities• Drafted and edited correspondence, PowerPoint presentations and marketing materials• Spearheaded CRM project to increase efficiency and monitoring of product order systems• Worked with Director of Global Training to oversee budgeting and processes • Managed process for product purchases, contracts, and invoices• Worked as processor, liaison, and troubleshooter for vendors and AHA staff • Maintained and updated records of numerous continuing initiatives• Coordinated catering, travel arrangements, and staff meetings• Trained staff on use of Microsoft Team Meetings and provided technical support for department• Designed and updated AHA online educational library while gaining proficiency in SharePoint• Analyzed challenges facing workflow pipeline process. Developed and implemented solutions • Teamed with business technology department to solve productivity and efficiency issues• Coordinated with executives to compile and review applications to identify new leadership

Administrative Project Coordinator, March 2005-Present▪ Organize first instructor update in 2010, serving as Project Lead for planning and implementation, resulting in 1,700+ individuals receiving Instructor certification update.▪ Spearheaded CRM project to increase tracking of Community opportunities and orders. Monitor process to ensure accurate data entry by staff. Liaison between staff and vendors.▪ Create run rate averages using sales data and feed to identify trends for ordering of Community Products. Provide projection reports to Vendors and Manufacturers to provide data needed to purchase raw materials and place PO’s for containers.▪ Organizing, attending and participating in stakeholders meetings.▪ Maintaining and organizing project plans and schedules.▪ Undertaking project tasks as required.▪ Project Administrative Support as needed.▪ Design and update Community SharePoint library to the new Modern site.▪ Streamlined process of inventory monitoring/reporting for CPR Anytime and CPR in Schools kits, resulting in enhanced affiliate experience and the ability to meet projections.▪ Performed troubleshooting for Microsoft Dynamics workflow pipeline, developing prompt resolutions to a variety of common issues, resulting in minimal work interruptions for staff.▪ Requested BT find a solution for the Instructor Network upload process. Worked with BT design and implementation team to create a program that would automate the upload process. The process would take 8 to 10-man hours each bi-monthly when it was a manual upload.▪ Created a process to update and upload the Military Network Training Center Coordinators for the Instructor Network. Worked with the MTN and BT as needed to fix any bugs in the program.▪ Assigned TC ID’s and Security codes to all new training centers both US and International. Liaison for Distributors and Training Centers.▪ Compiled the TCC and Security Code reports and sent to the Distributors and Sub-Distributors.

 Improved organization for national/international conference calls, meetings and events through detailed strategic planning, leading to successful execution.  Played a key role in organization’s first instructor conference/event in 2010, serving as Project Lead for planning and implementation, resulting in 1,700+ individuals receiving Instructor certification updates and outstanding reviews from attendees. Coordinated National Faculty/ECC Regional Chair application process for 200+ volunteers, completing all aspects of rollout process during guideline release years.  Prepare documentation for budgets, review with director and input and submit to finance. Provided documentation for variances with requested from finance. Served as the Service Center for Domestic and International Training Centers. Managed all records in Siebel, issued security codes and provided Instructor Network technical assistance to Training Center Coordinators. Worked with Business Technology to create an automated upload for training centers and coordinators to the Instructor Network. This was initially a manual process that would take 8 – 10 hours each week to update. Created an Excel Spreadsheet and placed on intranet for the Military Network to update their Program Directors. Initially this was a manual process where they would email changes and I would update. The process also eliminated the need to manually input new Program Directors into Siebel as it created an automatic upload saving multiple hours each month.

▪ Delivered high-level support in the areas of online abstract submission/registration to attendees of Sessions, Stroke and Scientific Conference, resulting in high levels of satisfaction among participants. ▪ Interfaced with professional members, developing solutions to access issues for online Scientific Journals. ▪ Oversaw and managed temporary staff, resulting in successful cleanup of 10,000+ duplicate records in Siebel.▪ Coordinated multiple special projects, developing and managing schedules that led to on time completion. ▪ Achieved a consistent record of meeting and exceeding productivity and accuracy quotas.

Delivered high-level support in the areas of online abstract submission/registration to attendees of Sessions, Stroke and Scientific Conference, resulting in high levels of satisfaction among .participants Interfaced with professional members, developing solutions to access issues for online Scientific Journals. Oversaw and managed temporary staff, resulting in successful cleanup of 10,000+ duplicate records. Coordinated multiple special projects, developing and managing schedules that led to on time completion. Achieved a consistent record of meeting and exceeding productivity and accuracy quotas.

Provided administrative support to multiple Vice Presidents and Directors in large, global department. Delivered technical support for five departments, developing effective solutions that led to minimal downtime. Managed policies, procedures and content of Environmental Health and Safety website, ensuring timely updates. Played an instrumental role in company meetings, preparing necessary materials and taking detailed notes.