Pat Thornton work email
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Pat Thornton personal email
Corporate generalist with extensive leadership experience in Sales/Marketing, Operations and Human Resources for American Airlines. Currently interested in consulting opportunities to put management, leadership, sales, employee relations and operational experience to use in broader hospitality/ customer service sector.Specialties: assets recovery, automation, budgeting, capacity planning, closing, consulting, customer satisfaction, customer service, development, directing, hiring, hubs, leadership, leadership training, marketing, microsoft office, organizational skills, personnel, quality, quality control, recruiting, reengineering, sales, strategic, strategic planning, supervisory skills, systems development, workshops,
Self Employed
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ConsultantSelf Employed Jun 2007 - Present
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Passenger SalesCentral Division Sep 1998 - May 2007Responsible for Americans' team of Sales Managers calling on corporate and travel agency accounts in the Central United States. The Central Division encompasses 30 sales cities, including 3 hubs; Chicago, Dallas/Ft. Worth and St. Louis. Lead 250 employees with a budget responsibility of $45 million and a revenue responsibility of nearly $750 million. Specific objectives include retaining and growing current corporate and agency account base, and developing Leisure, Asian and Hispanic market opportunities. Also, act as liaison with Marketing department regarding product development, Capacity Planning department regarding new routes and schedules and Operations department regarding customer satisfaction issues.
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Vice PresidentAmerican Airlines Sep 1998 - May 2007 -
Managing Director-Airport AutomationAmerican Airlines Aug 1996 - Sep 1998
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Managing Director, Airport AutomationAmerican Airlines Aug 1996 - Sep 1998Planned and coordinated the development and installation of strategic Airport Automation projects to ensure integrated end-to-end customer process. Specific objectives included minimizing the number of customer contact points, improving employee efficiency and providing personalized customer service. Key projects included systems development in the areas of Electronic Ticketing, Airport Check-in System, Electronic Gate Readers, Automated Security Profile System and Mobile Curbside Check-in. Responsible for Systems Development Budget of over $4.5 million and operating budget of $5.5 million.
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Division ManagerSouthwestern Reservations Office Mar 1991 - Aug 1996Provided leadership and strategic direction for 1200+ Reservations Sales Representatives and 26 management employees. Responsible for Sales and Service performance, annual operating budget of over $37 million, 20+ million calls annually. Coordinated start-up of Tucson Reservations Facility in May 1991. Oversaw the construction of a $26 million, 83,000 sq. ft. Reservations facility. Directed recruitment, hiring and training of 700 new employees. Simultaneously directed closing of the office; relocation and severance options for over 800 employees.
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Manager, Management Education And Development,Personnel DepartmentAmerican Airlines Nov 1989 - Mar 1991Directed American's Management Education and Development group with specific emphasis on AMR's two year $20 million quality service initiative and leadership training program Commitment to Leadership (CTL). Designed workshops for 12,000 management, non-management and contract personnel. Provided internal consulting for operating departments' re-engineering efforts. Developed strategic plans for follow-up program to CTL and developed AMR Facilitator Training in-house eliminating the use of outside consulting firm.
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FacilitatorAmerican Airlines Jan 1989 - Nov 1989Facilitated weekly leadership workshops for management groups ranging from supervisors to officers. Provided internal consulting support to field locations as part of a special project at AMR to bring about organizational and cultural change.PATRICIA D. THORNTON
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Section ManagerAmerican Airlines Jan 1980 - Jan 1988Reservations Supervisor of Administration Group Supervisor, Reservations Supervisor, Quality Control/Instructors Supervisor, Customer Service Desk Supervisor, Domestic Sales
Pat Thornton Skills
Pat Thornton Education Details
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History/Political Science -
Political Science, History
Frequently Asked Questions about Pat Thornton
What company does Pat Thornton work for?
Pat Thornton works for Self Employed
What is Pat Thornton's role at the current company?
Pat Thornton's current role is Consultant.
What is Pat Thornton's email address?
Pat Thornton's email address is pt****@****att.net
What schools did Pat Thornton attend?
Pat Thornton attended University Of Delaware, University Of Delaware.
What skills is Pat Thornton known for?
Pat Thornton has skills like Leadership, Management, Strategic Planning, Training, Strategy, Budgets, Sales, Recruiting, Marketing, Customer Service, Forecasting, Start Ups.
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