Account manage small and medium-sized customers and deliver on their critical business objectives through leveraging their current Lumen solutions. Implement revenue management practices, driving accountability and alignment of operations and financial goals.

Supervise and direct all activities of assigned staff for Patient Access Representatives for Whitley and Warsaw Indiana locations. Responsible for continuing improvement within assigned areas as well as promoting staff participation in the delivery of quality performance and service excellence in the Outpatient and Emergency Departments.

Leverage investments CenturyLink has made to business and consumer communities digitally. Lead development and execution of local marketing plans for existing and expansion business. Identify, manage and leverage sponsorship opportunities and investments. Monitor actions and activities of primary competitors to identify opportunities. Provide Marketing Department / Media Agency direction on acquisition and branding media budgets. Internal employee communications developer for Vice President of Operations. Develop marketing plans that incorporate digital, social, paid search, video as well as traditional tactics to drive consumer and business growth and retention.

Lead for online device, digital sponsorships, SMB and targeted area plans. Coordinate the strategy for the planning and buying for display, mobile, video, audio, social, and SEM at national and area/local level. Multicultural planner for digital media and channel support to drive engagement and gross adds. Accounting and budget lead to support all media authorizations and invoicing. Executed yearly buys with larger partners at the time – Facebook, Yahoo, Pandora/Spotify/iHeart, YouTube, Hulu. Collaborated with SEO lead to optimize our paid and organic sides of search.

Midwest Area lead for Regional traditional and digital media buys and executions. Merchandising Point of Purchase and collateral manager for the 15 Midwest state locations in support of promotions and device launches. Visual merchandising manager for online planograms executions. Direct mail manager for the Great Plains Region. Sponsorship and Media Manager for Michigan, Indiana and Kentucky region.