Project Manager - Credit Operations
CurrentDeveloped an audit trail system to meticulously track changes in customer details. Monitored and reconciled demographic data modifications, ensuring transparency and accountability. Identified users responsible for changes, enhancing system security and compliance, resulting in decreased customer escalations.Oversaw PAN and Form 60 collection processes, adhering to RBI directives. Validated approximately 3 crore customer PANs, ensuring accuracy and compliance.Meticulously… Show more Developed an audit trail system to meticulously track changes in customer details. Monitored and reconciled demographic data modifications, ensuring transparency and accountability. Identified users responsible for changes, enhancing system security and compliance, resulting in decreased customer escalations.Oversaw PAN and Form 60 collection processes, adhering to RBI directives. Validated approximately 3 crore customer PANs, ensuring accuracy and compliance.Meticulously synchronized core Customer Master data across dependent systems. Proactively identified and removed hanging or inactive customer IDs. This optimization not only ensured data integrity but also significantly reduced the occurrence of multiple customer ID creation. Show less