Sr. Tier Ii Sap And Credit Specialist
CurrentAs a Sr. Tier II SAP and Credit Specialist my tasks are divided into lots of different areas of the business structure. I assist with the new hire trainings with additional coaching for the new starters once they are finished with their training and I am also the first contact that they have if they are having any kind of trouble or queries after their coaching period is over. I take on escalated situations in multiple areas of the business, such as Tracking, Credit holds, Disputes, Credit inqueries and many other billing issues over our divisions using SAP, AS400, Salesforce, etc.