Patricia Williams Email and Phone Number

Senior Business Analyst with the Fleet Management Energy Services team.

Business Analysis role using Agile methodology. Business Requirements gathering and system documentation. Performing the functions of a Scrum Master using Azure DevOps. • Organized and planned sprints for the retail business, throughput increased 20%• Facilitate all Scrum ceremonies• Achieved Certified Scrum Master Certification Oct 2022• Support the Champion mobile app enhancements and all front-end systems

Implement working solutions through: system design, analysis, testing, documentation and training. Interface with technology team during development to validate the solution against the requirements. Develop project plans including scope, schedule, and resources. Monitor and track according to plan and then confidently articulate project statuses to business stakeholders on a regular basis.• Performed analysis and requirement gathering for retail power and gas projects in Salesforce.• Requirements and QA for production support items using Agile Scrum and Azure DevOps

Managed the fulfillment of utility contracts for large electricity and gas government aggregations. Provided vendor, resource and operations management of all aspects of service from RFP bid to contract renewals. Worked with Finance team to forecast budgets and with Legal and Regulatory teams for contract compliance. Used Salesforce for CRM and in-house management of Texas and Northeast customers.• On-boarded 120K residential utility customers for Cape Light Compact aggregation per utility and Public Utility Commission (PUC) guidelines leading to $3M project revenue.• Implemented EDI provider conversion in 2018 with 100% accuracy for all 140k aggregation residential and commercial accounts.• Provided support for the Northeast Ohio Public Energy Council (NOPEC) aggregation for both electric and gas accounts.• Supported the successful system conversion to the CES|Blue billing platform in 2016 • Knowledge of US Northeast energy markets and ISOs, specifically PJM (Ohio), ISO-NE (Mass) and ERCOT (Texas)

Provided business analysis for an array of human resources and core solutions designed to help improve business performance. Worked in a collaborative work environment using Agile Scrum and TFS to support Retirement Services employee portal as well as Human Capital Management, Financial Services and Sales systems. Performed the role of BA, QA and occasional Scrum Master.• Provided timely backlog grooming of user stories, increasing team’s velocity 3 points per sprint.• Business implementation of the Employee Service portal as well as mobile app rollout in 2012.

Provide solutions to communicate and implement expedited competitive pricing in all sales channels in a deregulated utility environment. Assist the Project Management Office with governance of major initiatives and process improvements.

Responsible for system release management activities for the MasterCard Debit and Prepaid Debit Card systems. Created and maintained detailed release documentation, issue lists and tracking. Facilitated regular release meetings to advance toward quarterly implementations. Worked closely with MDS developers, managers and directors to ensure system accuracy. MasterCard Debit Card system processes over 20 billion annual transactions.

Implemented system integration through detailed business requirements. Responsible for the impact assessment and tracking of system defects and enhancements. Supported the end-user through technical writing and training.