Patrick Jules Balmori Email & Phone Number

- Monitor and troubleshoot network performance and availability for customers.- Onboard new customers to the product with a clear visualization of the benefits of SDWAN.- Own and manage customer issues and see problems throughout resolution with the use of a ticketing system.- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping positive, and “can-do” attitude- Work directly with R&D and Product Management on customer issues upon full resolutionsBe a focal point for the customer’s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions- Nurture the relationship with the customer through ongoing communication and periodic meetings- Track and monitor customer status and identify both areas of concern and growth opportunities

* Maintain server throughput through VMtechnologies* Provide weekly reboots of operations level servers.Ensure network stability between ISP and sitesthrough monitoring tools (Zabbix, Solarwinds,Nagios)* Resolve level 1 to 2 incident tickets and tasks onServiceNow* Provide triage support on priority issues* Provide support on SQL servers* Daily usage of tools such as WINSCP, MySQL, Putty,and GNS3 or Packet Tracer for replication* Provide on call assistance to various teammatesaround the company. (Devs, Network Engineers, AreaManagers, & Project Managers)

Mandaluyong

Contractor 3 months * Configures VLAN and static routing to the 2 floors of the company.* Cable mapping within the new floor acquired by lucksea.* Strong familiarity with networking hardwares such as Cat5e, Load balancers, Routers, Switches, Modems, and IDFs* Integrated a ticketing system within the company.* Troubleshoot and support our clients within our company.* Provide monitoring of electronics and other non related IT hardware.* Does round ups and inventory of IT materials within the company.* Created port security on nodes inside the data center.

Ncr - National Capital Region, Philippines

*Troubleshoot and provision tools used by the employees*Resolving requests and incident tickets at a level 1 to level 2 impact*Use of network monitoring tools to monitor nodes and switches*Usage and troubleshooting of L1 rights on software such as UNIX, Oracle, JDE and AS400.*First contact of severity 1 and 2 escalations.*Ticket management and creation