Pat Cavanaugh Email and Phone Number

• Manager of the Sobi North America Service Desk consisting of four individuals and supporting over 500 employees, ensuring effective use of resources, proactively monitoring performance and metrics, scheduling work tasks and assignments, approving/scheduling time off, ensuring that all job functions are covered and that team is working effectively• Tracked all incidents and requests through ServiceNow and created and maintained reports and dashboards for the team and management• Responsible for all IT related aspects of onboarding and offboarding employees• Orchestrated cross-functional collaboration between HR, department managers, and technical teams to coordinate onboarding activities, align training content and address gaps in the onboarding process resulting in increased employee engagement and satisfaction • Coordinated new hire onboarding sessions for over 50 new employees resulting in a high satisfaction rate and ensuring employees were able to effectively work on day 1• Delivered IT portion of new hire orientation every 2 weeks. Arranged and conducted onboarding, refresher training, and service introductions for the team• Managed and coordinated the purchase, distribution, and repurposing/disposal of IT equipment for in-office and remote employees • Developed and managed process with 3rd party vendor for all shipping and return of laptops and other IT equipment resulting in reduced shipping costs, increased efficiency in distribution/return of equipment, and improved communication on equipment inventory and status• Responsible for all conference room audio/visual, printers, and access control equipment purchases, setup, maintenance, and support

Office Relocations• Developed and implemented a comprehensive relocation plan for 2 successful on-time and on-budget office relocations and closings • Successfully managed the transition of critical IT infrastructure including network connectivity, phone systems, server migration, and access control• Created detailed timelines, assigned tasks to team members, and coordinated with movers and vendors to ensure a seamless relocation and closing of offices• Coordinated with IT, Facilities, HR, and other departments to manage office furniture and equipment relocation, data transfer, and employee communication throughout the move process• Provided clear and timely updates to staff regarding move logistics, new office layout, and potential disruptions ensuring smooth transition• Addressed any issues arising after the move, including furniture placement, IT connectivity, and employee training on new office systems and conference rooms• Successfully managed the implementation and communication of new IT equipment across multiple departments, ensuring seamless integration with existing infrastructure and minimizing downtime during transition periodsAcquisitions & Integrations• Developed and implemented communication plans to inform users about migration timelines and procedures• Collaborated with cross-functional teams to ensure smooth transition and user adoption of the new equipment, systems, and applications• Created and executed a comprehensive strategy for managing equipment procurement, maintenance, upgrades, and disposal, maximizing asset utilization and cost-efficiency• Managed relationships with vendors to ensure timely delivery and quality of IT integration components

Product Owner for SAP Order-To-Cash (OTC) applications consisting of Order Management, Billing, Accounts Receivable, and Credit Management• Responsible for all fiscal year resource and budget planning for new or roll-over projects• Facilitated and supported the sizing process whenever required for initial sizing or change requests• Responsible for the creation and execution of all TFS Epics or MBIs (if applicable), features and stories and the management and prioritization of the product backlog for the OTC applications• Monitored and controlled progress of assigned projects’ activities to the agreed timelines (velocity, # of user stories, story points, etc.) and developed metrics and burn-down charts for deployment releases and reporting out to project leads, management and leadership• Identified and resolved project issues in conjunction with technical teams, Product Release Coordinator, Management, and Business teams during design, build, test to deployment and post-deployment activities• Presented updates, findings, and recommendations to internal project sponsors and other leaders and associates at all levels of the organization as needed for assigned projects• Acting as the overall IT Project Lead and the SAP OTC product owner responsible for the project timeline, budget, and status, led a multi-million dollar program to enable systems and processes to allow the EMC entity in India to sell directly to customers, along with the ability to provide quotes, book orders, invoice, and collect from customers

IT Team lead focused on Flexible Consumption Models solutions• Led the IT team in the successful delivery of the $4.6m Phase 1 project and was the lead IT Product Owner for the Phase 2 project• Responsible for documentation and approval of Program Vision Document (PVD). Identified all system/application interlock requirements and completed detailed sizing & estimating for all requirements and impacted applications• As the lead Product Owner and main point of contact, coordinated and with Scrum Masters and IT/Business stakeholders on IT deliverables, identified and resolved issues/roadblocks to improve and accelerate progress• Provided consistent updates and communications to the Executive level business stakeholders and IT teams for program status, budget, and change management• Successfully executed on detailed design, build, test and deployment of 'accelerated/no-regret' for FY18 projects• Responsible for account management, business readiness, demand shaping, customer care, and developing and maintaining strong relationships with senior level business stakeholders

Manager and mentor of a team of 10 IT Business Consultants for EMC’s Enterprise Licensing platform accountable for standardizing software licensing and policies across EMCs portfolio and reducing revenue leakage• Accountable for a $7+ million annual spend inclusive of all Operational and Capital expenditures• Developed business case, RFP/SOW, roadmaps, account plans, and operational/business readiness activities for the TeS (Transformational eLicensing Solution) program – a 2 year $30 million program• Responsible for cross functional business strategy and consulting with customers to proactively identify needs and recommend IT services to enable and influence the business strategic vision• Bridged business and technology teams to plan and approve headcount and technology investments while ensuring consideration of go-to-market and revenue recognition implications• In working with EMC leaders and Functional Controllers, determined required portfolio budget to support newly prioritized projects, NPIs, as well as on-going functional application and system maintenance• Successfully managed the Licensing enablement of multiple product lines. Responsible for overall program management and completion of all deliverables from design through deployment• Defined the requirements and managed the scope, timeline, and budget for a new Customer Activation Portal • Developed and executed on standardized process to bring products onto the Licensing platform

Responsible and accountable for overall IT components and delivery of multiple EMC software licensing product releases• Represented IT and provided presentations and demonstrations to executive sponsors of the program reported status at the weekly BMT (Business Management Team) meeting• Successfully designed, created, tested, and deployed a new licensing activation experience to support two of EMCs major product lines• Responsible and accountable for quality and timeliness of business case, business requirements, build, test, and adoption of the Simpler Licensing Automated Activation project delivered in January 2011

Managed end-to-end program management process for several major releases, enhancements, bug fixes, and deployments • Responsible for value statement creation, business case development, requirements gathering, build, test, business readiness through solution delivery/GA• Managed PMO meetings, created and implemented change control board, developed governance model, developed and managed budget, project plan and timeline

Designed and managed support of the interface between Quote-To-Cash system and Electronic Licensing system (LAC Interface) and our large volume/large dollar orders (ELA/VSLA interface)• Managed multiple releases to the enterprise Licensing system consisting of upgrades, enhancements, error handling, and bug fixes• Created Functional Design documents, Business Requirement documents, and testing documents for numerous upgrades, enhancements, and bug fixes to electronic licensing system

• Successfully launched several products in the XSR Security Router product line• Developed and maintained multiple detailed project plans for the XSR Security Routers and Wireless product lines• Managed the vendor selection of a PLM tool (Microsoft Project Server) and credited with implementing, deploying, and training Enterprise Project Management software within the engineering department• Supported and administered the creation of Windows Sharepoint Services websites for all programs in the engineering department• Created a cross-functional project milestone template for program tracking and automated dashboard viewing