Patcharin Khumcharoen Email & Phone Number

Bangkok, Bangkok City, Thailand

- Execute targeted outbound campaigns across phone, chat, and email, focusing on lead qualification and seamless handover to sales teams using global best practices.- Accelerate pipeline growth and conversion through re-engagement with recycled leads, nurturing aged pipelines, and progressing stalled opportunities.- Collaborate with Corporate and Field Marketing, Solution Specialists, and Account Executives to support strategic territory planning and execution across all routes to market.- Generate and qualify leads through effective methods like cold calling, phone campaigns, and email outreach, aligned with management strategies.- Participate actively in account and territory planning within the Digital Hub, preparing for future roles in sales.- Provide valuable feedback to Marketing on campaign effectiveness, assisting in enhancing demand generation efforts and skills development.

- Manage team members in day-to-day performance of work, provides leadership and coaching for 10-12 agents to cover Thai market for the Small Business Group. - Perform transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set. - Work with clients and execute service recovery actions resulting from service shortfall. Constantly update and reinforce the team on existing products, services and operational procedures. - Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role. - In charge of market-wide daily, weekly, monthly and quarterly performance reviews and reports- Engage in hiring processes and new talent training and management- Manage other special projects that assigned by management team from time-to-time

Bangkok City, Thailand

Marketing Expert @ Facebook - Contacting new and existing clients, identifying their sales opportunities and providing recommendations on target audiences to proving ROI through campaign insights- Improve client's experience by driving optimal and appropriate product adoption on social media. - Manage a portfolio of Small Business Group (SBG) clients with responsibility for growing revenue.- Collaborate with product teams to improve service offering and campaign management tools and ensure our customer needs are met

Bangkok City, Thailand

- assisted the senior officer to create the message for internal communication, created the messages for the new campaign and assisted to film the video for the music industry comes together to fight covid-19 contest- gathered employees' ideas for business improvement- summarized the company's daily news for internal employees- proved the English version of content for company's website and annual report- created content and hosted the company's radio channel

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: AIESEC Thammasat A Communication graduate with 2nd class honours

Exchange Student, English/Language Arts Teacher Education, Junior Year

Activities and Societies: Being a staff at Lernfestival for elementary school students - Responsibility for providing cultural knowledge.